E-Billing Supervisor

OVERVIEW

The Maples Group is a standard bearer in financial and legal services, trusted by many of the world’s largest hedge fund managers, private equity firms and international corporations. Our distinction flows from our carefully curated team: 2,500+ professionals characterised by tenacity, ethics and exacting excellence. Operating in key financial centres across the Americas, Asia, Europe and the Middle East, our international presence offers a unique springboard for career development and cross-cultural immersion. Our side-by-side financial and legal services are similarly ripe for interdisciplinary learning and growth. The Maples Group looks to add a Cayman Islands based E-Billing Supervisor to our team and invites eager and qualified candidates to apply. We are committed to diversity, inclusion and equality of opportunity as we attract, retain and develop world-class talent. Who We Seek Our merit-based culture suits professionals in pursuit of boundless careers and lives. Beyond their acumen, team members are collaborative and conscientious, bringing a healthy sense of drive and purpose to each interaction and to all aspects of their work. About the Role The E-Billing Supervisor reports directly to the Global Collections Manager and is responsible for overseeing the Cayman Islands based E-Billing team.

Primary responsibilities include

• Direct supervision of the e-billing team including distribution of workload, training and development and ensuring the team provides a superior level of customer service
• Thorough analysis of team's performance reviews, feedback and action planning aiming for continuous improvement
• Continue to develop the teams skills and knowledge so they meet SLA targets and their yearly SMART objectives
• Work with the Senior E-Billing Specialists to ensure invoices are uploaded in a timely manner and be aware of any client billing requirements
• Continuous and ongoing improvement of the current E-Billing processes by introducing improvements and efficiencies to the current workflows
• Being the point of contact for escalations for the Senior E-Billing Specialists and ensuring the queries are handled correctly and promptly through to appropriate resolution
• The ability to challenge key stakeholders both internal and external and build and maintain strong working relationships

EXPERIENCE

What You Bring In addition to indisputably high ethical standards and autonomy, the ideal candidate possesses:

• Prior E-Billing knowledge and supervisory experience
• Excellent communication skills
• Accounts department experience including reconciliation experience
• Good IT skills and experience on financial applications. General technological awareness
• Previous experience with BillBlast and Aderant
• Demonstrated experience managing team performance through the effective utilisation of key operational metrics
• Expertise in process documentation, review and development
• Strong query resolution skills and excellent data input skills with first time accuracy
• Experience working in a multi-currency environment (preferred but not essential)
• Experience working in a shared service environment (preferred but not essential)
• Strong proficiency in Excel and Word
• A self-motivated and proactive approach, with a strong drive for continuous improvement
• Strong teamwork skills and the ability to work towards a common goal
• A 'can-do' attitude and a proactive approach at all times

BENEFITS & REWARDS

The most enduring professional relationships are reciprocal relationships. The Maples Group prioritises employee health and wellbeing. Depending on your location, we offer a range of benefits, including:

• Comprehensive health coverage (medical, dental and optical)
• Competitive vacation packages
• Educational assistance and professional development programmes
• Savings or pension plan
• Life insurance
• Travel insurance
• Global mental wellness programme
• Sports clubs and social events