Client Management Administrator

Walkers is a leading offshore law firm providing legal, corporate and fiduciary services to global corporations, financial institutions, capital market participants and investment fund managers. We advise on the laws of Bermuda, the British Virgin Islands, the Cayman Islands, Guernsey, Jersey and Ireland. At Walkers, our people are our greatest asset. They form our culture, make us stand apart from our competitors and are the reason why our clients choose to do business with us. We have an abundance of talented people in the firm, which makes for a high-performing but also friendly environment. Equality and diversity are key to our global identity and an integral part of our goal to be employer of choice.

THE ROLE

The Client Management Administrator is a core member of the Revenue Control Team providing dedicated administrative support to fee earners and secretarial staff working on certain key client relationships. The role focuses on (1) billing, recovery and reporting, (2) document production, management and organization and (3) data management and project assistance.

KEY RESPONSIBILITIES

• Maintaining accurate and complete client and matter records.
• Liaising closely with fee earners and secretarial staff to prepare invoices in compliance with client billing policies and procedures and managing the production of invoices from start to finish.
• Managing the upload of final invoices to the E-billing platform, monitoring platform and receivables reports to ensure action points are addressed and resolving queries, internally and externally, around invoices.
• Assisting with periodic client-driven reporting.
• Resolving queries, internally and externally, around overdue invoices.
• Managing client directives in relation to client-specific billing policies and procedures and ensuring all directives are communicated to the relevant fee earners and secretarial staff and documented appropriately.
• Assisting with the production, review, modification and organization of documentation, including maintaining precedent documents.
• Assisting with routine administrative and data management tasks as required, including assisting on legal and regulatory projects arising from time to time.

KEY REQUIREMENTS

• 3-5 years of relevant work experience, or an equivalent combination of education and experience.
• Excellent interpersonal, organizational, written, and verbal communication skills.
• Ability to build and maintain strong professional relationships with legal professionals, clients, and internal stakeholders at all levels.
• Demonstrated ability to develop and maintain external client relationships while delivering a high standard of client service.
• Proactive, adaptable, and solutions-oriented mindset with the ability to work effectively in a fast-paced, dynamic environment.
• Strong attention to detail and the ability to manage competing priorities while maintaining accuracy under pressure.
• Calm, confident, and professional approach with excellent judgment and decision-making skills.
• Experience with Aderant/Adex billing is essential.
• Experience with e-billing platforms is an asset.
• Experience within the legal or financial services industry would be advantageous.
• Advanced proficiency in Microsoft Office Suite.

Walkers offers a dynamic working environment with opportunities for career progression and an excellent remuneration package, including a discretionary performance-based bonus, pension and fully covered health insurance for employees and 5 weeks' vacation. Remuneration will commensurate with qualifications and experience. We invite applications from suitably qualified Caymanians or residents with Employment Rights. Please note that Walkers will not accept any applications received from agencies at this time.