Store Manager

PURPOSE OF THE POSITION

The Store Manager will be expected to prepare and present ideas and deliverables on a regular basis, and to research market trends and industry data so that the company remains at the cutting edge. The position works with all staff to ensure outstanding customer service is provided while buying, selling, and conducting in-store activities. The assistant store manager assists with maximizing profits, hiring, and supervising employees, providing on-the-job training, and ensuring adherence to all regulations, compliance, and company policies.

Duties include but are not limited to

• Collaborate with team members to execute sales and marketing campaigns by leading brainstorming sessions for internal and external projects.
• Measure and report the performance of marketing campaigns, gain insights, and assess against goals.
• Store Operations/Results: Holds themselves and the team accountable for flawless execution of operational excellence. Driving profitable sales and margin while reducing variability/shrinkage and improving performance
• Daily monitoring of precious metal evaluation/must be able to train sales associates to differentiate metal types and purity at a reasonable level
• Staff Management and supervision including Training and orientation, coaching, managing attendance and time off, and performance appraisal/review
• Liaise with the HR department for onboarding and personnel management
• Assist with initiatives that drive brand awareness, trial, and distribution, including day-to-day execution of marketing campaigns, promotions, and sales support.
• Support the development of sales and marketing materials, adapting scopes, timelines, and deliverables for maximum benefit.
• Plan store layout and displays to simplify customer shopping and promote products.
• Ensure that the company’s standard for “Heroic Customer Service” is upheld
• Work to meet all sales targets, plan store sales strategies, analyze sales data, and work to expand the customer base
• Implement marketing and advertising campaigns to boost brand awareness
• Ensure full compliance with Anti-Money Laundering Guidelines and Standard Operating Procedures

Essential Skills and Experience

• Assist with initiatives that drive brand awareness, trial, and distribution, including day-to-day execution of marketing campaigns, promotions, and sales support.
• Support the development of sales and marketing materials, adapting scopes, timelines, and deliverables for maximum benefit.
• People Management: Build relationships, demonstrate adaptability, value diversity, and inclusion
• Selling & Customer Service: Focus on service, foster open communication, drive for results
• Excellent communication skills
• Financial acumen
• General business acumen

Basic Qualifications

• Diploma in Business Administration/Marketing Preferred OR five to six years industry specific experience.

Starting Salary: CI$900.00-$1000 weekly. This position is eligible to participate in the company’s Management Incentive Program. Benefits Health and Pension as per CI law. How to Apply: Send resume to: hr@smg.inc by May 26, 2026, Job Ref:CAY-SM-01 Only shortlisted candidates will be contacted