Associate responsible for taking, processing, and selling quality digital media assets while delivering excellent customer service
Listens to, understands, and anticipates customer needs
Takes proactive steps to follow up on requests and ensures customer satisfaction
Responsible for handling all equipment safely with care
Responsible for following all company policies and procedures, including cash handling
Responsible for image/video.graphic quality
All other necessary Adhoc, marketing and admin tasks
Skill and/or knowledge
Excellent communication skills required
Must be able to work a flexible schedule, including weekends and holidays
Must be able to stand for long periods of time and walk long distances (if necessary)
Must be able to work in inclement weather conditions
Must be flexible to work in different locations
Access to your own car with a clean driver's license
Must be able to carry up to 20lbs using upper body
Full understanding of multi-lens usage for specific events
Full understanding of a 3 system lighting and strobe setup preferably with Godox Lighting systems
Fully qualified with Adobe's entire suite; mainly Photoshop, Lightroom, Premiere Pro and Illustrator
Web design (HTML, css & javascript)
Fully qualified drone license under CIAA and preferably over 50+ hours of operational use experience
Fully proficient in BookWright & LRT 5.6 applications
Advanced proficiency in Claude and Google Gemini, including prompt engineering, multimodal AI, structured data analysis, advanced research and the development of AI-assisted sales, marketing and administrative workflows.
Education and/or experience
8+ years in customer sales and/or service experience in the digital media industry is preferred
