Administrative Assistant - Executive Office The role of the Administrative Assistant - Executive Office is that of a highly organized, proactive, discreet, individual to support both the General Manager and Hotel Manager. This role requires exceptional communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced, dynamic environment. The ideal candidate will be a strategic partner, ensuring the executives times are optimized and operations run smoothly. The role requires maintaining the highest levels of confidentiality. TheAdministrative Assistant - Executive Office will coordinate and manage complex calendars, including scheduling meetings, appointments, and travel arrangements across multiple time zones for both the General Manager and the Hotel Manager efficiently and effectively. Arrange detailed travel itineraries and process expense reports in a timely and accurate manner. Serve as the primary point of contact between executives and internal/external stakeholders, handling correspondence with professionalism and confidentiality. Assist with special projects, research, and data analysis as directed by executives. As a point of contact for our most discerning and repeat guests, the person in the role must be able to multi-task, handle stress, solve problems while acting autonomously within the scope of the role and culture of Ritz-Carlton by anticipating the needs of both leaders and the guests. Demonstrating the genuine care and comfort of our internal and external guests in all responsibilities and enliven the Ritz-Carlton by demonstrating the principles of trust, honesty, respect, integrity and commitment in all interactions. Actively assists the Guidance Team in their daily operation and may be called upon to act as an active communicator between our guests and the hotel management.
Minimum of 3 years Executive Administrative Assistance (or equivalent) & operations experience in a five-star hotel or resort A degree in hospitality and a second language would be desirable Extensive knowledge of hotel operations and systems including OPERA, Marsha, GuestVoice, CITY, Servidyne. Strong proficiency in the latest versions of Microsoft Office, Excel and Power Point Exceptional organizational and time-management skills Proactive thinker and ability to work independently and anticipate needs Must be able to type 50-60wpm and ability to handle multiple tasks at once Ability to be a clear thinker and remain calm in pressure situations Ability to focus attention on details, be well organized and follow up Must have excellent telephone and email etiquette Maintain confidentiality of proprietary materials and information Excellent verbal and written skills, in English required, (writing samples will be requested) Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Prepare and review written documents (e.g., prepare agendas/timelines, daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness Take and distribute meeting minutes to appropriate individuals. Follow up on action items for executive meetings, board meetings, and other high-level engagements. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
5 days remaining
