The role involves working in our busy dive shops, concierge areas and watersports desks located at our partner hotels. We are seeking an enthusiastic, service-oriented individual who enjoys interacting with guests and providing a high-quality customer experience.
Making guest bookings for diving, catamaran trips and beach watersports activities Responding to dive course inquiries and assisting with course bookings Coordinating hotel guest bookings and acting as a point of contact for hotel partners Creating guest itineraries while upselling and cross-selling tours Communicating with guests by telephone and email Renting snorkel gear and assisting with general watersports inquiries Assisting occasionally with retail duties, including selling merchandise and stocking shelves Supporting Corporate Events Team activities, including dine-arounds, dispatches, hospitality desks and cruise ship activities Applicants must have strong customer service experience and be able to work effectively in a busy, high-pressure environment. Cash-handling, POS, and hospitality experience are required. Applicants must be computer literacy have excellent organizational and communication skills. Dive certification and relevant diving experience would be advantageous, as the role requires responding to guest questions about dive safety, local marine life and Grand Cayman’s dive sites. A positive attitude, professional appearance and energetic approach are essential.
9 days remaining
