Housekeeping Supervisor

The Housekeeping Supervisor leads daily operations for the housekeeping department, ensuring seamless coordination, exceptional cleanliness, and alignment with Palm Heights' luxury standards. This role involves staff training, room and public area inspections, SOP management, and proactive support for management and team members to deliver unforgettable guest experiences according to company standards.

RESPONSIBILITIES INCLUDE

• Monitor Housekeeping Attendants' activities, providing real-time support to meet standards, address guest needs, and maintain high performance.
• Conduct thorough inspections of rooms, corridors, stairwells, elevators, linen closets, and public areas; coach attendants on deficiencies and ensure corrective actions.
• Schedules daily tasks to include collecting rooms and floor status sheets for assigned work areas, monitors each Housekeeping Attendant’s daily progress, inspects completed rooms to assure that all standards have been met and when standards have been missed, brings Attendant back to room and coaches the Housekeeping Attendant on how to correct deficiency, coordinates work orders in assigned section and follows up to be sure work is completed, and releases checkout rooms to be sold.
• Manage supplies on guest floors, assist with linen inventory and chute safety, and collaborate with other departments for optimal guest flow.
• Train staff on Palm Heights SOPs, provide input for performance reviews, and foster a culture of thoughtful, genuine guest interactions.
• Communicate and follow up on guest requests, issues, or special requirements, using instincts and judgment to create personalized experiences.
• Fluent with OPERA and Microsoft Office.

WORKING CONDITIONS/JOB REQUIREMENTS

• Proven experience in housekeeping supervision within a luxury hotel environment, with strong knowledge of SOPs and guest service standards.
• Proficiency in OPERA for room management and Microsoft Office (Excel, Word, Outlook) for reporting, scheduling, and inventory tracking.
• Excellent communication skills for team coordination, training, and cross-department collaboration.
• Ability to multitask in a fast-paced setting, with a keen eye for detail and commitment to Palm Heights' elevated standards.
• Physical ability to inspect areas, handle linen, and respond to operational needs.
• Flexible availability, including weekends and holidays.