JR. Installation Service Technician

PBS Cayman, a trusted provider of business solutions in the Cayman Islands, invites applications for the following position.

The Purpose of This Role

This role provides technical services, support, and repairs for PBS Cayman's portfolio of business equipment, primarily at customer sites. The role requires detailed break-fix knowledge and the ability to work independently to ensure equipment reliability and customer satisfaction.

Key Duties & Responsibilities

• Installation & Repair: Install, diagnose, and repair a wide range of specialized equipment, identifying and replacing defective components to restore functionality.
• Client Education: Assist, educate, and explain technical issues to clients regarding their equipment, including guidance on the setup and use of new hardware.
• Operational Support: Provide technical support to customers both on-site and remotely from the office as required.
• Service Management: Manage service calls from inception to completion, ensuring high-quality results even when tasks require more time than anticipated.
• Administrative Duties: Maintain accurate inventory records, submit all required technical paperwork, and manage parts expenses efficiently.

Knowledge, Skills and Experience Requirements

• Undergraduate degree in Computer Science, Information Technology, Engineering, or a related technical field.
• At least three (3) years of experience in a technical support or field service role.
• Valid driver's licence and access to a reliable motor vehicle.
• Excellent communication skills, strong organizational and time management abilities, and the ability to work with minimal supervision.