Senior Sales Specialist

Digicel Cayman Limited. is seeking applicants for a full-time role, Senior Sales Specialist. This person will report to the Regional Head of Sales – Cayman Islands The Senior Sales Specialist will work within the Digicel Business Sales Team to grow the business and meet specified sales targets focusing on the Large/Enterprise Corporate space. The successful candidate will be accountable for the fulfilment of sales revenue targets and market shares in the ICT and Corporate Mobile sectors. As a key member of the team, your role is to execute sales strategies, explore business opportunities and maximize all sales prospects. You will also establish and maintain excellent relationships with potential and existing customers as well as providing world-class customer service to strengthen customer loyalty, partnership and market penetration. The incumbent will need to demonstrate a track record of achievement in previous senior sales roles and a hunger for achievement. The position will involve all aspects of pre-and-post ICT and corporate mobile Sales including prospecting, presenting, designing, and signing up customer contracts, as well as post-sales account support. The Senior Sales Specialist will be a confident and driven, self-starter who acts as a team player in all interactions; provides a high level of customer service at all times, projects and maintains a positive image with those contacted in the course of their work & develops and maintains collaborative and respectful working relationships with team members and customers. As a senior member of the team, the candidate will be prepared to mentor and assist with development for members of the team as well as at times lead the Cayman team as the Head of Sales will be travelling from time to time.

Main Duties and Responsibilities

• At times work as the team lead for Cayman, reporting to the Head of Sales
• Help to develop, where required, and share experience with the rest of the team, as the Senior Specialist
• Achieve specific sales revenue targets as stipulated by the Sales and Commission Policy.
• Keeping accurate sales forecasting and reporting records driven by Salesforce for individuals as well as the Cayman team
• Compete and win back business from competitors into current accounts and develop future business growth, ensuring that targets are exceeded each month.
• Contribute fully to the future growth of the business area via innovative sales methods and business drivers.
• Ensure effective coverage of all identified prospects and accounts and spend the majority of sales time on face-to-face activities with key decision makers and influencers within the defined customer base.
• Promote the Digicel Business ‘brand’ by exceeding customer expectations and ensuring high levels of customer satisfaction in the sales experience; maximizing solution sales and customer retention.
• Ensure all forecasting and pipeline management is accurate and reflects the reality of the opportunities open within your pipeline.
• Understand the customers’ key business drivers and strategic requirements and align our ICT solutions and offerings to provide maximum value to the client supporting their business growth.
• Develop, maintain and update appropriate account details on Salesforce and Account Development plans to maximize share of wallet to Digicel.
• Ensure you liaise and collaborate with the pre-sales technical team to ensure that the solutions developed meet and exceed your customers’ expectations
• Ensure all customer contact information is gathered and accurately inputted into customer database.
• Provide competitor feedback and industry insight into Sales and Marketing management.
• Maintain and improve knowledge of all new and existing products and services and on competitors’ offerings.
• Develop each sales opportunity to its maximum potential, ensuring we are focused on selling the full solution which removes future competitive activity to Flow Business ICT or core product offering.
• Cross and up sell all Digicel Business products and services wherever possible
• Create new revenue and profit streams by selling existing products to new customers and new products to existing customers.
• Ensure your product knowledge on both existing and planned new products is to the required standards to support your customers both directly and through other sales team functions.
• Cover and maintain Sales revenues into all accounts in absence of other teams members.
• Undertake action plans for customers/propositions in line with sales/marketing strategies.
• Maintain regular and focused contact with members of the virtual team including business development, Pre-Sales, Sales Operations and Customer Support teams.
• Manage & control own WIP pipeline, to minimize the time between order and completion of work.
• Ensure all sales are closed and billed on time.
• Conduct ongoing needs analysis of the customers’ current and future ICT requirements to establish selling opportunities. This will include identification of potential new technology introductions.
• Document all customers visit details by completing the relevant forms and activity logs.
• Complete any other duties as required by the Director of Operations and Digicel Business commensurate with the role.
• Participate in company events as assigned including trade shows and other events.

Academic qualifications and experience required for job

• Bachelor’s Degree or equivalent in Business or Digital Transformation
• Some experience of assisting companies with their digital transformation
• 10+ years of Corporate Sales Experience with proven track record of delivering results across the Caribbean and preferably in Cayman
• Working knowledge of ICT products, sales and solution development including strategy, design, related technologies and the ability to demonstrate benefits.
• Any professional sales or other certifications (not limited to but preferably Cisco, Dell, Fortinet, Net App & other vendors) considered an advantage.
• 5+ years working in Telecoms in the Cayman market with in-depth knowledge of all trending ICT products.
• Previous Sales performance and reporting experience (desired)
• Any recognized sales training including handling of large opportunities and major account selling and management will be considered an advantage

Functional Skills

• Team player
• Thrive in a fast paced, dynamic environment
• Working knowledge of Microsoft Office suite
• Customer service and solutions oriented
• Strong Technical Experience
• Strong Problem-Solving Skills
• Time Management Skills
• Ability to work well under pressure

Workdays: Monday to Friday Working Hours: 8:00 a.m. to 5:00 p.m. Weekly Hours: 40 Salary Range: KYD $140,000.00 – KYD $143,500.00 per annum depending on qualifications, knowledge and experience All benefits will be provided in accordance with Cayman Islands labor law. Interested applicants must send in their resume to: hr.cayman@digicelgroup.com