We are seeking a proactive, service-driven individual to join our growing team in a hybrid role focused on relationship management, operations, and hands-on property oversight. This role is central to our work with high-demand and high net worth clients, requiring a balance of strategic oversight and on-the-ground involvement. The ideal candidate will bring leadership experience, excellent communication skills, and a willingness to go above and beyond to maintain and elevate service delivery across our client portfolio.
Key Responsibilities
Client & Asset Relationship Management: Build and maintain trusted relationships with high net worth clients while overseeing their residential assets. Ensure the consistent delivery of high-quality service across both short-term and long-term rental markets, with a focus on client satisfaction, asset performance, and long-term value.
Property Service Excellence: Maintain and continually enhance service standards across all managed properties. Act as a quality control leader, ensuring residences are impeccably prepared, maintained, and presented for both owner use and rental readiness.
Operational & Staff Coordination: Lead daily operations and coordinate with property staff, service vendors, and contractors. Support the training, application, and performance development of all personnel involved in service delivery and property care.
Hands-On Property Support: Assist directly with the physical setup, maintenance, and ongoing readiness of client properties. This includes lifting furniture, climbing stairs, staging interiors, and performing light maintenance duties to ensure every residence meets luxury standards.
High-Pressure Service Delivery: Respond confidently and efficiently in high-pressure or time-sensitive situations. Demonstrate reliability and consistency in delivering results, especially when representing the brand directly to clients.
Client-Facing Communication: Provide clear, thoughtful, and professional communication with clients. Maintain frequent verbal and written correspondence to keep clients updated and reassured, building a sense of trust and attentiveness.
Industry-Relevant Communication: Speak the language of our clientele—particularly those in the blockchain, crypto, and tech investment communities. Understand key terms and emerging trends to build credibility and rapport with prospective and current clients.
Strategic Networking & Events: Represent the company at curated networking events, especially in the blockchain, fintech, and luxury markets. Help strengthen brand exposure and business development by connecting with investors, asset owners, and potential partners.
Preferred Skills & Experience
Proven experience working directly with high net worth individuals in a hospitality, property management, or luxury service environment.
Experience managing and maintaining premium residential properties for both short-term and long-term rental models.
Confident leading and coordinating teams while contributing to day-to-day operations.
Comfortable with physical, hands-on tasks and capable of performing light maintenance and property readiness duties.
Familiarity with mobile apps, blockchain, crypto, or Web3 sectors, and the ability to confidently engage with clients in these spaces.
Strong interpersonal skills with excellent written and verbal communication abilities.
Calm, adaptable, and driven to deliver consistently high levels of service under pressure.
Experience in event coordination, investor outreach, or client relationship development is an asset.
Willing to work on public holidays, weekend and after hours.
