Residences Rental Program Manager

Responsible for Managing and Marketing the rental properties, coordinate photography of residential properties, website updates, mobile app and reservation software, coordinate projects in relation to the Rental Program, perform pre-arrival and departure inventories as required, respond to any issues reported during their stay, maintain proper maintenance and service contracts and assist in forecasting the rental program annual budget.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Review revenue reports, monitor trends and implement initiatives to drive room revenue increases.
• Work with the Revenue Manager & Rooms Coordinator to perform daily audit of group blocks to maintain all available inventory for sale and maximize revenues.
• Work with Finance to manage a rooms group and transient commissions system effectively.
• Attend required meetings with revenue, group sales, catering and events, rooms division, etc.
• Inspire Kimpton moments, preference collection, and creative ways to have the reservations team positively impact Guest Engagement Scores.
• Prepare Employee Engagement action plans (quarterly one on one check-ins).
• Host monthly department meetings, quarterly team outings.
• Perform Group-Rooms coordinator duties.
• Balance suites (one vs. two bedrooms) to optimize selling power and maintain full exposure of all available inventory.
• Straight line availability.
• Focus on details and accuracy (routing, comments, ETA/ETD, timeliness, requests, Run of the House room types).
• Communication with Revenue, GM, Resort Manager, FOM, Sales Managers, Reservations team, Finance and Rooms Controller.
• Manage Cancellations/Early Departures process.
• Manage Festive Deposit process.
• Coordinate with transient sales and reservations team for all room bookings and provide training to all central reservations agents and communicate all service failures to center manager.
• Assist meeting planner to analyze all room requirements and collaborate with sales and marketing team to ensure compliance to all revenue management guidelines.
• Audit staff to ensure Forbes standards are consistently being adhered to IHG Rewards recognition.
• Manage Reservations schedule and process payroll.
• Maintain a department Goals board.
• Enter complaints in HotSos.
• Responsible for 2 social hour shifts per month.
• Responsible for invoice processing and ordering supplies and tools required for team.
• Responsible for managing incentive program.
• Balance Employee Engagement, Guest Engagement and Financial Performance.
• Complete projects by deadlines or communicate in advance if unable to reach goal.
• Additional projects and responsibilities may be assigned as needed.

SPECIFIC EXPERIENCE WE'RE SEEKING

• A Bachelor’s Degree in a related field, and Associates in Interior Design.
• Minimum of five (5) years’ experience in luxury real estate preferred.
• Minimum of five (5) years’ experience in vacation rental PMS like V12 or Escapia with a focus on accounting modules.
• Minimum of five (5) years marketing and sales experience in the luxury travel agent sector and any established connections with wholesaler and agencies a plus.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office suite.
• Ability to negotiate persuasively and close contracts.
• Ability to make sound decisions.
• Ability to manage a high volume of request especially during peak season and respond promptly to all online inquiries, guest phone calls and walk-in request.
• Ability to seek new and innovative techniques to improve rental revenues.
• Ability to liaise with owners, hotel staff and clients on matters relating to property.
• This position requires a flexible schedule, must be able to work evenings, weekends, and holidays.

Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.