Rooms Division Supervisor

Rooms Division Supervisor | Front Office Supervisory role responsible for assisting management with the daily operations in the Rooms Division including Front Office, Concierge, Club, Guest Services, Guest Relations, Housekeeping and Laundry. Provides support to ladies and gentlemen ensuring all hotel procedures and standards are adhered to while assisting internal and external guests. Excellent development opportunity for someone with previous supervisory experience and desiring to grow career.

The ideal candidate will have

• At least 3 years’ experience within a 5 star hotel in the Rooms division, supervisory experience preferred
• Knowledge of Microsoft Office and Outlook required; knowledge of Opera preferred.
• Previous scheduling and payroll experience preferred
• Excellent guest problem resolution skills with the ability to remain positive when working under pressure.
• Must have excellent guest service and communication skills (English required)
• Excellent record keeping and follow up skills are required.
• Hospitality Graduate or Certified Service Professional preferred.
• Flexible schedule, including overnight shifts
• Must display leadership qualities and ability to motivate a team
• Displays good sense of business acumen and basic understanding of financial statements