Assistant Manager, Operations

Assistant Manager, Operations Location: George Town Position Type: Full time Hours of Work: 40 hours per week / 173 hours per month Compensation: USD 3,000/month Key responsibilities

• Own, review and approve the branch's operational policies, procedures and internal controls, keeping them fit for purpose as the business evolves.
• Oversee the parameterization of operations in the core banking systems, ensuring product, transaction and control settings stay aligned with approved policy.
• Diagnose inefficiencies and control gaps across workflows and lead corrective measures.
• Define and drive strategies to improve quality and productivity across the branch.
• Ensure operations comply with Cayman Islands and applicable foreign regulation, including health and safety obligations.
• Maintain the operational risk register, assess emerging risks and test contingency plans.
• Act as first point of escalation for operational and credit matters, and sign off operational output before submission to head office or to the regulator.
• Perform credit analysis of borrowers and present recommendations on their credit standing.
• Oversee the full credit cycle — application, analysis, verification, processing, approval, settlement, valuation and collection — under prudential credit risk management rules and applicable law.
• Validate client documentation against the branch's onboarding and periodic review requirements.
• Verify that transactions are consistent with the client's declared profile, expected activity and source of funds, and escalate discrepancies.
• Define operational performance metrics, monitor results and report with recommendations to senior management.
• Assist in the preparation of budgets and lead expense management activities.
• Approve and manage procurement and the allocation of materials and resources.
• Resolve escalated customer complaints and enquiries promptly and professionally.

Qualifications & experience

• University degree in Business Administration, Operations Management, Accounting, Economics or a related field.
• At least 5 years' experience in banking operations, with ownership of process design, analysis and reporting.
• Experience in credit analysis and client due diligence within a regulated banking environment.
• Solid knowledge of bank accounting.
• Knowledge of the legislation applicable to Cayman Islands branches and of Venezuelan financial regulation.
• Understanding of risk management practices in Latin American markets.
• Fully bilingual in English and Spanish (written and spoken).
• Proficiency in MS Office, particularly Excel and Outlook, and in operating software.
• Working knowledge of data analysis and performance metrics.
• Understanding of core business functions, including human resources, finance and marketing.
• Excellent organizational and leadership skills; strong analytical, problem-solving and multitasking abilities.
• Excellent communication skills, a positive attitude and a strong work ethic.

Preference will be given to Caymanians, Permanent Residents and RERC Holders. Applications should be submitted to Caymanbranch@vcbucayman.com