Customer Service Agent

 Maintaining a positive, empathetic, and professional attitude toward customers at all times.  Responding promptly to customer inquiries.  Communicating with customers through various channels.  Processing and uploading manifested shipments to the Customs Online System for next-day clearance.  Acknowledging and resolving customer complaints.  Understanding our business operations thoroughly to answer questions effectively.  Processing packages, forms, applications, and requests.  Keeping records of customer interactions, transactions, comments, and complaints.  Collecting payments and issuing receipts.  Coordinating with colleagues as necessary.  Providing feedback on the efficiency of the customer service process.  Assisting other customer service staff.  Ensuring customer satisfaction and providing professional customer support.