Assistant

The Assistant provides general operational and administrative support across the company’s various shop locations. The role acts as a link between shops and management, helping to ensure that documentation, sales information, cash, and operational requirements are handled accurately, securely, and promptly. The position also supports the reconciliation of POS and online-order transactions and assists with customer matters, including refunds, gift cards, vouchers, and online-order queries. Key Responsibilities General Operations & Administration

• Provide general operational assistance across the company’s various shop locations.
• Collect and distribute invoices, receipts, timesheets, and other documentation between locations.
• Liaise between locations to ensure documents, information, and operational requirements are handled promptly.
• Maintain accurate and organised records of shop-related documentation.
• Follow up on missing, incomplete, or incorrect paperwork.
• Provide other general assistance reasonably required to support the day-to-day operations of the business.

Sales & Transaction Reconciliation

• Assist with the reconciliation of POS and online-order transactions.
• Assist in identifying and resolving discrepancies between POS systems, online-order platforms, and sales records.
• Maintain accurate sales and transaction information across the different locations.
• Assist with the preparation of sales reports and related administrative information.
• Ensure discrepancies are reported to management promptly.

Cash Management & Banking

• Collect, transport, and facilitate the banking or deposit of company cash and receipts.
• Assist with the secure movement of cash between designated business locations.
• Maintain accurate records of cash collections, transfers, and deposits.
• Assist with cash reconciliation and the resolution of discrepancies.
• Follow all company procedures relating to cash handling, security, and confidentiality.

Customer Support

• Assist with customer matters, including refunds, gift cards, vouchers, and online-order queries.
• Liaise with shop teams to resolve customer enquiries efficiently and professionally.
• Ensure customer requests are properly documented and followed through to resolution.
• Provide accurate information while maintaining a helpful and courteous approach.

Scheduling & Availability

• Work a flexible schedule based on the operational needs of the business.
• Availability to work nights, weekends (including Sundays), public holidays, and other holidays as required.
• Be prepared to work across different shop locations and adjust working hours as operational requirements dictate.
• Maintain flexibility during busy periods, special events, holidays, and other periods of increased business activity.

Qualifications & Experience

• Previous experience in retail, hospitality, administration, or a similar operational support role.
• Experience with POS systems, online ordering platforms, or sales reconciliation is an advantage.
• Basic understanding of cash handling and reconciliation procedures.
• Good computer skills, including Microsoft Office or equivalent software.
• Good understanding of data-entry into quickbooks and xero.
• Strong organisational and record-keeping skills.
• Good written and verbal communication skills.
• Ability to work independently while coordinating with multiple shop locations.
• High level of accuracy, discretion, and reliability.
• Flexibility and willingness to work nights, weekends, Sundays, and holidays as required.

Key Competencies

• Attention to detail
• Organisation and time management
• Numerical accuracy
• Problem-solving
• Communication and teamwork
• Customer service
• Confidentiality and integrity
• Flexibility and adaptability
• Ability to manage multiple priorities
• Understanding of basic accounting and bookkeeping principles