AIRLINE AGENT/PORTER/SALES CLERK

This job is a multi-purpose position that does includes Airline Agent/Porter/Sales Clerk. Descriptions of each follow below:

The Airline Agent will be partial responsibility for the following areas

 Assist passengers with inquiries regarding arrivals and departures.  Check in passengers, assign seats, and issue tickets.  Issue boarding passes and baggage tags.  Advise passengers on baggage allowances and restrictions.  Weigh baggage and collect excess baggage charges where applicable.  Assist passengers requiring special assistance, including wheelchair services and unaccompanied minors.  Make boarding, arrival, and gate announcements.  Process cash, credit card, and personal cheque transactions accurately and complete airline close-out procedures.  Provide courteous and professional customer service both in person and over the telephone.  Operate airline reservation and check-in computer systems.  Work independently with minimal supervision.  Stand for extended periods (4–5 hours at a time).  Maintain punctuality and reliable attendance.

The Porter will have partial responsibility for the following areas

 Safely escort wheelchair-bound passengers to and from incoming and outgoing flights at Owen Roberts International Airport, Grand Cayman.  Assist passengers with baggage handling and other porter-related services.  Provide courteous, professional, and efficient customer service to all passengers.  Ensure passenger safety and comfort while transporting them throughout the airport.  Maintain airport equipment, including wheelchairs, in a clean and serviceable condition.  Comply with all airport safety, security, and company policies and procedures.  Perform any other duties assigned by the Supervisor or Management.

The Sales Clerk will have partial responsibility for the following areas

 Demonstrate excellent knowledge of the company's products, services, and policies.  Greet customers and visitors in a warm, energetic, courteous, and professional manner, ensuring a pleasant and efficient customer experience.  Listen attentively to customer requests and provide appropriate advice and product recommendations.  Process customer orders for Concrete, Insulated Concrete Forms (ICF), Steel Stud products, and Bulk Water using QuickBooks.  Respond promptly and professionally to customer inquiries by telephone, email, and in person.  Handle inbound calls, dispatch calls as required, record and communicate messages accurately, return customer calls, and monitor company voicemail regularly.  Accept and process customer and tenant payments in accordance with company procedures.  Prepare daily sales reports and perform end-of-day cash balancing and deposit reconciliation.  Maintain accurate records of all sales transactions and customer accounts.  Calculate material quantities and prepare quotations and sales orders.  Manage and dispatch orders to the delivery team.  Assist with accounts receivable by following up with customers regarding outstanding balances.  Assist in reviewing departmental work schedules and identifying discrepancies.  Liaise with management regarding customer concerns, operational issues, and follow-up actions.  Maintain confidentiality of customer and company information.  Perform any other duties assigned by the Directors, Supervisor, or Management.