Cayman International School is seeking a highly organized, proactive, and service-oriented professional to join our Information and Communication Technology (ICT) team in a dynamic, mission-driven educational environment. This role is ideal for someone who enjoys problem-solving, supporting others, and contributing to the smooth operation of school technology systems. As an ICT Support Specialist, you will provide technical support to students, faculty, and staff across the school. You will play a key role in maintaining hardware, software, network, and classroom technology systems, troubleshooting technical issues, supporting digital learning initiatives, and helping ensure the reliable day-to-day operation of ICT services throughout the campus. Your work will directly support teaching, learning, and school operations by delivering responsive, effective, and professional technology support.
Core Requirements
Bachelor’s degree preferred, or candidates must either possess, or be actively working toward, an Associate Degree, preferably in Computer Science, Information Technology, or a related field.
Relevant IT technical training or certification(s) will be considered an asset.
Demonstrated interest in providing technical IT support in a professional environment.
Minimum of two (2) years of relevant experience providing formal IT support within an organization; customer service experience is highly desirable.
Strong organizational, communication, and problem-solving skills.
Working knowledge of Microsoft, Apple, and Google technologies.
Previous experience supporting technology in an educational environment is preferred.
Ability to manage multiple priorities effectively in a dynamic and fast-paced setting.
Key Responsibilities
Provide day-to-day ICT support to students, faculty, and staff.
Troubleshoot hardware, software, network, and technology-related issues.
Install, configure, and maintain computers, printers, and other ICT equipment.
Support classroom, conference room, and audio-visual technology.
Assist with video conferencing, streaming, and recording for school events.
Maintain ICT equipment records and support technology inventory management.
Provide basic user training and guidance on technology systems.
Assist with ICT projects, system upgrades, and new technology implementations.
Support the efficient and reliable operation of school technology services.
Benefits: Employees also receive a $500 annual wellness benefit and a $1,000 annual travel allowance. Additional support includes a telephone allowance of up to $350 annually paid in 12 equal monthly installments, professional development funding of up to $1,000 per year, and long-term disability coverage. Tuition benefits are also available, subject to eligibility and conditions.
