Hakone Enterprises Ltd T/A Aner Mover Services is seeking a qualified and dependable Customer Service Agent/General Helper to manage customer queries and complaints.
Identify and prospect potential customers through various channels, including cold calling and referrals. Conduct in-depth consultations with customers to assess their requirements, provide accurate estimates, and recommend suitable moving services. Prepare and present convincing sales proposals and quotations to clients, underlining the value and benefits of our services. Negotiate and close sales transactions effectively to meet personal and team sales targets. Review the paperwork for completeness and ensure that all required documents are present for scheduling the entire move process (dates, pick-up and delivery schedule, special care delivery, storage needs). Develop a supportive relationship with customers over the phone, maintaining contact from start to finish while managing realistic expectations. Identify and handle customer complaints and identify a resolution. Perform internal post-delivery surveys, providing service recovery as necessary to improve customer satisfaction. Answer all calls professionally, using proper phone etiquette. Perform necessary administrative tasks on dates, authorizations, and customer or transportation service provider requests. Keep the area tidy, clean, and sanitary. Performing end-of-day cleaning duties, which include wiping down windows, mirrors, and fixtures, as well as sweeping and mopping.
5-6 Years Experience Strong interpersonal and communication skills. Excellent interpersonal, negotiation, and persuasion skills to efficiently close sales deals. Ability to understand and address customer needs, providing tailored solutions. Excellent organizational and time management skills. Flexibility to work evenings, weekends, and occasional travel is a must. With a clean police record.
20 days remaining
