Director of Spa

The successful applicant will be responsible for the short and long-term planning and day-to-day operations of the hotel Spa. They will effectively plan and manage to achieve Guest, employee and owner satisfaction. Partner with Senior Management and staff to develop and recommend budget, marketing plans and objectives and manage within approved plans.

RESPONSIBILITIES

• Direct and supervise all Spa staff. Proactively develop recruitment strategies and activate appropriately with the support of Human Resources and Accounting Support. Promote teamwork, Associate motivation, and morale.
• Responsible for meeting budgeted profit goals, set and maintain budgeted revenues and expenses with assistance of Resort Manager and Director of Finance.
• Always comply with property standards and local regulations to encourage safe and efficient spa operations that is service oriented.
• Develop, implement and maintain operational procedures and systems with guidance from Resort Manager to assure operational consistency and efficiency. Ensure direct reports communicate and follow through on necessary objectives and policies.
• Responsible for “internal” and external marketing; expand existing customer base and generate referral business. Participate in trade shows, community events, and business partnership outreach.
• Provide, evaluate and update training of staff. Facilitate monthly meetings and represent department in hotel meetings as necessary.
• Effectively manage Spa payroll, departmental checkbook and prepare financial and managerial reports as required.
• Manage vendor relationships to ensure value purchasing and appropriate supply levels.
• Handle all guest requests in a friendly, efficient and courteous manner.
• Perform special projects and other responsibilities as assigned.
• Travel is required for meetings, training, conferences and task forces.

REQUIREMENTS

• A four-year college degree or equivalent experience.
• Minimum three years of employment as a Spa Director in a Luxury Spa. Preopening experience preferred.
• Advanced certification in spa therapies.
• Strong Microsoft Office skills including Word, Excel and Outlook a must. Proficiency in English a must.
• Must work well in stressful, high-pressure situations. Ability to multitask, efficient and well organized, and able meet deadlines.
• Energetic, enthusiastic and motivational.
• Strong organizational and leadership skills.
• Flexibility to work.
• Must be able to live and work in Cayman Islands.

SALARY

Salary will be commensurate of experience. Benefits include health insurance, pension plan, and paid vacation in accordance with Cayman Islands Labour Laws.