Client Services Assistant

Overview The Client Services Assistant is a part time role, providing administrative assistance in relation to short term rental guests and owners. The role is designed to support operations by responding to routine administrative queries from guests and owners, and escalating matters to outsourced service providers where required. Duties and Responsibilities

• Responding to routine, administrative related questions from Airbnb guests and owners.
• Escalating maintenance, housekeeping, service related or other administrative issues to the appropriate service providers
• Ensuring all communications remain factual, courteous, and within approved guidelines

Experience and Qualification Required

• Prior experience in a short term rental administrative, customer (client and owner) support on AirBNB, VRBO etc, with PMS use (Guesty)
• Experience responding to routine enquiries via email, short term rental platforms, or booking portals (such as Airbnb or similar) would be advantageous
• Ability to follow clear instructions and escalate matters appropriately to service providers
• Strong written communication skills and a professional, courteous manner
• Qualification in client servicing would be advantageous

Hours of Work

• Part time, variable hours (including outside normal business hours)
• 5 hours per week
• Hours will fluctuate depending on guest and owner activity and operational needs
• Work will generally be carried out remotely and on an ad hoc basis, with occasional on‑site attendance at the units where operationally required. Own reliable transport is therefore required.

Remuneration

• Hourly rate: CI$9.00 per hour
• Payable only for hours actually worked

Benefits and Statutory Entitlements The employee will receive all benefits and entitlements required under the laws of the Cayman Islands, applied on a pro rata basis where applicable