Operations Manager

Position Overview The Operations Manager will be responsible for driving operational excellence, technology innovation and business transformation across the firm. The role will oversee the development and optimisation of business processes, systems, automation initiatives and operational frameworks that support the firm's growth strategy, client service objectives and regulatory obligations. Working closely with senior management, the successful candidate will identify opportunities to enhance efficiency, implement scalable solutions and support the adoption of emerging technologies across the organisation. The successful candidate must demonstrate experience leading complex operational and technology initiatives from concept through implementation, including business analysis, solution design, stakeholder engagement, systems implementation, process optimisation and organisational change management. This role requires an individual who can balance strategic thinking with practical execution in a fast-paced and evolving environment. The role requires substantial hands-on involvement and a willingness to work outside traditional business hours to facilitate system deployments, process migrations, user acceptance testing and operational transitions with minimal disruption to client service delivery. Given the international nature of our client base, particularly within the digital assets sector, the successful candidate must be comfortable coordinating projects and responding to operational requirements across multiple jurisdictions and time zones. Web3 & Digital Asset Operations Support operational requirements relating to Web3, blockchain, digital asset and DeFi clients. Manage projects involving blockchain infrastructure and digital asset businesses. Coordinate operational requirements relating to digital asset administration and emerging financial technologies. Maintain awareness of developments across blockchain, Web3, AI and fintech sectors. Enterprise Project Management & Operational Transformation Lead strategic initiatives across technology, operations, governance, compliance, marketing and business development. Apply Agile, Waterfall and hybrid methodologies where appropriate. Manage budgets, vendors, resources, timelines, stakeholder communications and organisational change initiatives. Systems Integration & Technology Implementation Lead implementation of CRM, ERP, workflow automation, document management, onboarding and reporting systems. Conduct requirements gathering, process mapping, testing, deployment and optimisation. Lead the evaluation, implementation and optimisation of artificial intelligence solutions to improve operational efficiency, service delivery, reporting capabilities and internal productivity. Identify opportunities to leverage AI-assisted development, automation and workflow enhancement tools across the organisation. Oversee the integration of emerging technologies, including artificial intelligence platforms, into existing business processes and operational frameworks. Technical & Data Competencies The successful candidate should possess strong technical literacy and experience overseeing technology-enabled business transformation initiatives. Candidates should demonstrate experience overseeing projects involving Power BI, SQL, Python, HTML, CSS, JavaScript, AI-enabled development tools, CRM systems, ERP platforms and business intelligence environments. Ability to translate business requirements into functional specifications and liaise effectively with software developers and technology vendors. Working Hours & Availability Expectations Must be willing to work evenings and weekends to implement systems, upgrades, testing, migrations and operational improvements outside normal business hours. Must be able to participate in meetings and project activities across multiple international time zones and support critical implementations when required. Qualifications

• Master of Business Administration (MBA) or postgraduate qualification in Business Administration, Innovation Management, Technology Management, Project Management or a related field.
• Minimum five years' experience leading technology implementation, operational transformation, systems integration, digital innovation or business transformation initiatives within financial services, fintech, banking, digital assets or other regulated industries.
• Demonstrated experience managing complex technology projects from concept through implementation, including requirements gathering, product ownership, testing, deployment and stakeholder management.
• Proven experience implementing and integrating enterprise business systems, including CRM, ERP, workflow automation and reporting platforms.
• Demonstrated experience managing projects involving blockchain technology, Web3 businesses, digital assets or financial technology solutions.
• Experience applying Agile and Waterfall project management methodologies in a professional environment.
• Strong technical proficiency and experience working with Power BI, SQL, Python, HTML, CSS and JavaScript in support of business transformation and technology initiatives.
• Experience leading cross-functional teams comprising technology, operations, marketing, business development, compliance and external vendors.
• Experience managing project budgets, resource allocation and vendor relationships.
• Demonstrated experience implementing artificial intelligence, automation or business intelligence solutions to improve operational performance, productivity and service delivery.

Compensation & Benefits

• Annual salary in the range of US$120,000 to US$140,000, commensurate with qualifications, experience and demonstrated expertise.
• Health insurance in accordance with company policy.
• Pension contributions in accordance with Cayman Islands legislation.
• Vacation entitlement and public holidays in accordance with Cayman Islands Labour Act requirements and company policy.
• Professional development and training opportunities.
• Opportunity to participate in industry conferences and professional networking events.

About Leeward Leeward is a specialist governance, fiduciary and digital asset services firm serving sophisticated international structures, investment vehicles, family offices and Web3 businesses. We operate in a fast-moving, highly regulated environment where operational excellence, technological innovation and exceptional client service are critical.