Office Assistant

We are seeking a reliable and organized Office Assistant to support our janitorial operations. This role is responsible for handling incoming service requests, creating work orders, coordinating on-call cleaning staff, communicating with clients, and ensuring jobs are scheduled and completed efficiently. The ideal candidate thrives in a fast-paced environment and is flexible with scheduling due to the on-call nature of the business. Key Responsibilities Answer incoming calls, emails, and service requests from clients Create and manage detailed work orders for all service requests Dispatch janitorial staff to job sites based on urgency, location, and availability Coordinate and manage on-call schedules, including after-hours or emergency requests Maintain daily job logs, schedules, and service records Communicate job details clearly to cleaning staff and ensure proper follow-through Provide excellent customer service and respond promptly to client inquiries Track job progress and update work orders until completion Confirm job completion with staff and clients Assist with basic office tasks such as data entry, filing, and invoicing Handle scheduling changes and resolve issues quickly and professionally Qualifications High school diploma or equivalent (required) Previous office, dispatch, or customer service experience preferred Strong communication and organizational skills Ability to multitask and prioritize under pressure Comfortable using phone systems, email, and basic computer software Dependable and able to respond to urgent needs, including occasional evenings/weekends Experience in janitorial, facilities, or service industries is a plus Work Environment Office-based with frequent communication via phone and computer Fast-paced environment with fluctuating workload depending on service calls Must be available for on-call coordination as needed Schedule Approximately 45 hours per week Flexibility is required, including occasional evenings and after-hours support