Lead Server

We are accepting applications for the following position

LEAD SERVER

The Lead Server will be responsible for taking, delivering orders, and customer service; assist to oversee employees in absence of the F&B Supervisor.

RESPONSIBILITIES INCLUDE

• Assist the management of the restaurant through set up and service
• Lead and manage employees; understand employee positions well enough to perform duties in supervisor absence
• Utilize interpersonal and communication skills to lead, influence, and encourage others; advocate sound financial/business decision making; demonstrates honesty/integrity; lead by example
• Create and nurture a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service
• Welcome guests and promptly attend to tables
• Serve food and beverages to guests making recommendations if needed
• Share menu knowledge to assist guests with questions and special requests
• Record transactions in the MICROS system correctly and timely
• Check-in with guests to assure satisfaction with each course and beverage
• Clean tables, complete closing duties and re-stock tableware and other supplies
• Deliver a memorable dining experience by resolving all customer issues promptly
• Issue checks and accept payment
• Help dining room staff by setting and clearing tables; replenishing water; serving beverages
• Provide excellent customer service to all guests

QUALIFICATIONS

• Minimum 3 years’ experience in a high-volume restaurant is essential
• Ability to handle multiple tasks and work well in environment with time constraints
• Ability to troubleshoot effectively
• Wine knowledge required
• Detail-oriented with good organizational skills, performing work accurately and efficiently
• Must maintain a professional image
• Ability to lift up to 25lbs; sit, stand, walk for an extended period of time
• Must be comfortable working a flexible schedule and have the ability to work outside of normal business hours including evenings, weekends and public holidays
• Be able to work inside and outside under various weather conditions

Location: Ms. Pipers Kitchen + Garden, Grand Cayman, Cayman Islands Benefits: In accordance with CI Labour Act Full time position up to 45 hours per week