Rooms Front of House Employee-Concierge

The Rooms Front of House Employee is responsible for guest registration and check-out and PBX operations while providing outstanding service to our guests along the way. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensure a confident, professional, and friendly check-in and check-out process for guests.
• Respond to guest queries and issues professionally and empathetically, ensuring a smooth and enjoyable experience for all guests.
• Review all arrivals and departures noting any special requests, challenges, and to ensure that billing is correct.
• Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
• Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift.
• Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
• Follow established key control policy.
• Produce appropriate reports for the proper functioning of the department.
• Ensure proper credit policies are followed
• Submit all lost & found articles accompanied by a completed lost & found report.
• Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
• Verify credit limit report.
• Monitor room availability throughout the day.
• Attend department meeting once a month.
• Communicate by telephone and/or radio with other departments such as Sales, In-Room Dining, Housekeeping, Loss prevention, etc.
• Be familiar with the city's geography, restaurants, amenities, clubs and tourism industries to provide accurate information to hotel guests.
• Additional projects and responsibilities may be assigned as needed.

SPECIFIC EXPERIENCE WE'RE SEEKING

• Hospitality Degree preferred, and high school diploma or general education degree (GED) required.
• 1 + year of front of house experience for a luxury hotel or resort is required.
• Proficiency in Microsoft Office.
• Ability to multitask and handle stressful situations and interactions.
• Impeccable written and verbal communication.
• Knowledgeable of immediate area, services, attractions, and events.
• Work well under pressure, dealing with many arrivals and departures within a short period of time.
• Experience with working in a hotel with 5 Star Forbes and AAA 5 Diamond standards is preferred.
• Familiar with hotel systems and operations, and the ability to enter in information accurately.
• Experience with Opera is a must and experience with HotSOS, Alice and Kipsu is preferred.
• Must be able to lift, push, pull and carry a minimum of 25 lbs. and stand/walk up to 8 hours.
• This position requires a flexible schedule, must be able to work evenings, weekends, and holidays.

Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands. Salary: US $9 to $11.75 per hour + a share in the gratuity pool Estimated Earnings – US $35,000 – $55,000 per annum