Pool & Beach Attendant

The Pool & Beach Attendant will be responsible for creating and executing initiatives to set the appropriate scene in hotel and beach pool areas, overseeing swimming and enforcing regulations, and providing guest comfort. It involves ensuring cleanliness, setting up, and safety of all facilities, and attending to guests' needs within the hotel pool area, following the hotel's safety guidelines.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Create an exceptional experience at the pool by providing superior customer service.
• Maintain the pool area by keeping clean, organized and stocked at all times.
• Ensure all chairs are clean and in orderly fashion.
• Maintain entire pool area replacing any missing items and/or repairing (when possible) any items needing attention.
• The position assists in programming the pool areas for the senses: sight, sound, smell, touch, taste.
• Observes and patrols pool and enforces safety regulations.
• Assists swimmers from water when in danger.
• Provide excellent service consistent with the hotels standards operating procedures and brand attributes.
• Greet all guests upon arrival, distribute towels, offer assistance with seating, and delivering consistent guest service, exceeding guest expectations, and providing all other supporting services
• Knowledgeable of pool facility such as length and depth of all pools, how many laps it takes to make complete a mile in meters and feet etc.
• Pool side bar hours of operation, location of facilities, and emergency procedure for rescue.
• Knowledgeable of hotel facilities and services to answer guest inquiries.
• Willing to take ownership of all guest requests and complaints, try to resolve issues immediately and follow up to ensure the guests satisfaction.
• Identify and report defects throughout the pool and spa area, notify supervisors and concerned departments immediately of hazards, injuries, equipment or processes that negatively affect the operations.
• Ensure swimming pools and the complete health club area is clean at any times and report any maintenance issues to engineering department.
• Ensure the pool deck is swept and watered down and that all furniture is in the correct place, when setting up in the morning.
• Knowledge of the principles and practices of resuscitation, first aid, and CPR/PR techniques.
• Knowledge of safety hazards and necessary safety precautions sufficient to be able to establish a safe work environment for self and others.
• Knowledge of swimming pool equipment sufficient to be able to perform minor maintenance work on the equipment.
• Responsible for maintaining cleanliness of pool deck and facilities including straightening and stacking chairs, collecting soiled towels and trash, moving chairs, towels, replacing flags, and cleaning signs.
• Facilitate and maintain consistent pool safety programs, training, and documentation to ensure the overall safety of guests in the pool area.
• Work closely with other departments that are essential to ensuring a positive guest experience.
• Properly utilize performance feedback, recognition, training, and adherence to company policies, legal requirements.
• Additional projects and responsibilities may be assigned as needed.

SPECIFIC EXPERIENCE WE'RE SEEKING

• Minimum 1-year previous guest service experience, within a hotel environment preferred.
• First Aid and Cardiopulmonary Resuscitation (CPR) certification, an added advantage.
• Excellent communication skills and proficient in the English language.
• Must be able to work under the sun for 8-10 hours per day.
• Must be able to work on a fast paced and high intensity work environment.
• Excellent customer service skills and friendly/welcoming personality.
• Able to lift, push, pull and carry a minimum of 25 lbs.
• This position requires a flexible schedule, must be able to work evenings, weekends, and holidays.