Operations & Client Experience Manager

Join Walkers Professional Services (WPS) – shape the future with an industry leader Walkers Professional Services (WPS) is a dynamic, fast-growing provider of corporate, fiduciary and regulatory services to leading private equity firms, hedge funds, CLO managers, trusts, and global financial institutions. With over 400 professionals across eight locations globally, we combine the strength of private equity backing with Walkers’ trusted reputation to deliver seamless, tech-enabled solutions that help businesses to thrive and meet responsibilities with confidence. As we invest in cutting-edge technology and expand our global footprint, we offer ambitious professionals the opportunity to achieve new career heights and make a real impact. Why Join WPS? If you thrive in dynamic environments and want to work with industry leaders, you’ll love what we offer:

• A growth platform – backed by strategic long-term co-investment from Vitruvian Partners and Walkers law firm, accelerating innovation and opportunity.
• Blue-chip client base – work with the best on high-impact, cross-border projects with leading global institutions.
• Global reach, deep local expertise – collaborate across major investment hubs worldwide.
• Empowered culture – a “grown-up” environment that values clarity, collaboration, and commerciality.
• Tech-enabled and client centred mindset – leverage technology to build smarter, more efficient service models.

We’re hiring Join a team that’s redefining fiduciary and corporate services. If you’re ambitious, adaptable and ready to make a difference, WPS could be the right place for you. Operations & Client Experience Manager Salary Range US$90,000 – US$110,000 We are seeking an experienced and service-driven professional to lead office operations and elevate the client and employee experience. This role is responsible for ensuring the seamless day-to-day functioning of the office while driving efficiency, consistency, and scalability across operations. You will act as a central point of coordination across teams, implement best-practice processes, and ensure continuity of service delivery. You will play a pivotal role in designing and delivering a best-in-class client experience, embedding high service standards inspired by luxury hospitality principles. Working closely with internal stakeholders, you will enhance client engagement and retention while ensuring a professional, polished front-of-house environment that reflects WPS' brand and values. In addition, you will lead initiatives to foster a positive, high-performance workplace culture, driving employee engagement, supporting onboarding and development, and partnering with leadership on change management and strategic initiatives. You will act as a key advisor to senior management, identifying opportunities to improve operational effectiveness, enhance service delivery, and strengthen alignment across the business. Key Requirements

• 10 years’ experience in client experience, luxury hospitality, or high-touch service environments, ideally with exposure to HNW clients
• Proven track record of delivering exceptional client service and implementing high service standards
• 2–3 years’ experience leading, motivating, and developing teams, including through periods of change
• Strong operational management experience, with ability to oversee multiple functions and drive consistency
• Demonstrated ability to manage competing priorities, resolve conflict, and deliver outcomes
• Experience identifying and implementing operational efficiencies that enhance service and/or reduce costs
• Proven ability to collaborate with and influence senior stakeholders
• Exceptional interpersonal, communication, and stakeholder management skills
• High level of professionalism, discretion, and emotional intelligence with a strong client-facing presence

Walkers Professional Services offers a dynamic working environment with opportunities for career progression and an excellent remuneration package, including a discretionary performance-based bonus, pension and fully covered health insurance for employees and 5 weeks' vacation. Remuneration will commensurate with qualifications and experience.