Spa Attendant

The Spa Attendant/ Host plays a pivotal role in delivering exceptional service, ensuring members' and guests' needs are met and exceeded at every touchpoint. As the first and last impression in the guest and member journey, this position is essential to creating memorable, pampered experiences in a tranquil environment.

RESPONSIBILITIES INCLUDE

• Greet arriving guests and members with a warm, friendly welcome; assist with check-ins/check-outs and handle inquiries promptly.
• Anticipate and exceed the needs of members and guests by offering refreshments, amenities, and personalized service throughout their stay.
• Conduct tours of club facilities, including fitness, spa, and changing areas, to ensure guests feel comfortable and pampered.
• Promote spa treatments, facilities, and retail products; recommend and upsell services based on guests' preferences.
• Follow opening and closing procedures in accordance with standard operating procedures (SOPs).
• Maintain immaculate standards in changing rooms, relaxation areas, treatment rooms, public spaces, and wet areas, report maintenance issues to the Spa Manager.
• Demonstrate in-depth knowledge of club offerings to support seamless operations.
• Share guest and member feedback with leadership and team members.
• Provide support to front desk, housekeeping, and other teams as needed; perform light cleaning duties.
• Resolve guest or member issues promptly and effectively.
• Maintain a tranquil, serene, and welcoming atmosphere across all areas.
• Be comfortable working on a flexible schedule, including weekends, evenings, and public holidays.
• Physical stamina to stand for long periods, walk extensively, and perform light cleaning.
• Perform additional tasks assigned by leadership.