Food and Beverage Server

A Food and beverage server is the front-line representative of a dining or hospitality establishment, responsible for delivering excellent customer service and ensuring smooth operations in the dining area.

Main Duties are

• Take and process orders accurately, including modifications, allergen notes, and special requests
• Deliver food and beverages promptly and neatly to tables, ensuring items are presented attractively and safely
• Maintain menu knowledge and be able to answer guest questions about items, specials, and dietary options
• Set up and reset tables before and after shifts according to outlet standards
• Manage service areas efficiently, including clearing plates, refilling water, and providing napkins
• Process payments accurately, handling cash, credit/debit cards, room charges, and corporate billing . Must be able to use a POS System.
• Respond to customers requests promptly and courteously, addressing concerns or special needs
• Follow health and safety protocols, such as proper food handling and hygiene, often requiring Serv Safe or Food Handler certification
• Comply with alcohol service laws if serving alcohol, including TABC or TIPS certification

Service and Customer Experience

• Provide polite, respectful, and attentive service to create a positive customer impression
• Ensure timely service to meet customer expectations and maintain a smooth dining flow
• Maintain a clean, organized, and welcoming environment in the dining area
• This is a tip based role, earn tips from customers, which can significantly impact total earnings

Skills and Requirements

• Minimum of a High School diploma or equivalent
• Communication skills for clear, friendly interaction with guests.
• Physical stamina for standing, walking, and lifting.
• Menu knowledge and ability to handle special dietary needs.
• Attention to detail for accurate orders and service quality.
• Teamwork and ability to work in a fast paced environment.
• Must be able to work long hours. Late nights, weekends and public holidays
• Valid Cayman Islands Drivers license is preferred

In summary, a food and beverage server’s role blends hospitality, service delivery, and operational support, making them essential to the guest experience and smooth running of dining operations