Propane Information Coordinator

Home Gas is a privately owned company with approximately eight thousand business and residential customers on all three of the Cayman Islands. Home Gas offers its employees competitive rates of pay, pension and healthcare, internationally recognized CTeP training, and a demonstrable path for career progression. We are looking for a Propane Information Coordinator to join our team! This is a front-line operation and customer service position responsible for coordinating the information generated from our island wide safety audit and entering to our Ignite database and bespoke Home Gas portal. This information is then passed across to dispatch for customer communication and scheduling. Our ideal candidate will possess a combination of database technology proficiency and the ability to understand and apply to propane-related account information. Organizational skills are a must! This is a critical role that must ensure a high level of customer satisfaction, productivity, safety, and efficiency.

Qualifications required for the role

• Bachelor’s Degree with a focus on Database Technology, strong preference for knowledge of SQL databases.
• Proficiency in contemporary technology, including Microsoft Suite, VMware Technology, and programming/scripting languages such as JAVA, C, C++, HTML, CSS, JavaScript, and PHP.
• Team player with excellent time management skills and the ability to excel under tight deadlines.
• An aptitude for working both independently and collaboratively within interdisciplinary teams.
• A history of effective multitasking and managing competing priorities.

You will need to provide examples of the following Key Competencies at interview:

• Knowledge of propane installations and infrastructures, being able to identify specific fixtures, fittings and components.
• Identify condition of propane infrastructure based on pictures and videos provided so as to prioritize and escalate potential safety risks.
• 2+ years experience working in a Propane, Oil or Gasoline facility.
• Well-developed verbal and written communication skills
• Customer service orientation

As a Propane Information Coordinator you must understand, communicate, and show a high level of safety awareness as they relate to our customers and employees. The salary range for this role is $15-18 per hour on a 45-hour week contract with the statutory labour law benefits package.