Residences Guest Services Coordinator

Residences Guest Services Coordinator-Overnight (Hourly) Anticipate and respond to Residence owners' and their guests' requests for visitor information, special arrangements, or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Monitor, verify authorization and announce all visitors, contractors, etc. before permitting access to private residences and implementing key track system. Answer, record, and process all calls, messages, requests, questions, or concerns. Contact and coordinate appropriate individual or department (e.g., Engineer, Bell person, Housekeeping) as necessary to resolve call, request, problem or inspection findings. Coordinate Bell/Valet services for owners/guests for their vehicles/luggage and/or perform such services (parking vehicles/transporting luggage) as needed or on solo shift. Conduct Vacant Unit Inspections and nightly Stewarding (carting garbage containers) tasks. Perform and ensure all Lobby Ambassador tasks are carried out. Review shift logs/daily memo books and document pertinent information in logbooks. Coordinate and communicate accordingly on all internal and external services with the respective service providers and the Residence Owners and their guests. Report any incidents, accidents, injuries, and unsafe work conditions to manager. Successfully complete all service and safety training and certifications. This position is exclusively Overnight position (11pm – 7am) with occasional support to early PM/AM shift as needed.

Job Requirements

• Excellent verbal and written communication skills in English
• Excellent Customer Service skills with experience in luxury hospitality
• Excellent problem resolution skills with experience and demonstrable ability to remain positive and calm under pressure
• Maturity with high sense of discretion and ability to maintain confidentiality
• Ability to work with minimal supervision and solo at work station
• Ability to physically move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
• Hold a valid Drivers’ License and be able to drive both manual and automatic cars.
• On occasion this job will require the successful candidate to drive a company vehicle for which the candidate must be a minimum of 25 years old due to insurance policies.
• Computer literate with experience in use of Microsoft Outlook, PowerPoint & Word and ability to quickly learn several industry custom software
• Able to work overnight shifts (11pm-7am) over Mon-Sun including public holidays