Strata Manager & Lifestyle Operations

Prisma is seeking an experienced and dynamic Manager, Strata & Lifestyle Operations to lead the operational management of our luxury mixed-use residential development as it transitions from construction to full occupancy. This is a unique opportunity to establish and oversee all strata, lifestyle, and retail operations while delivering an exceptional owner experience and helping shape one of the Cayman Islands' premier residential communities. Reporting to the CEO, the successful candidate will play a key leadership role in establishing operational systems, service standards, and governance processes while ensuring a seamless transition from development to full operational maturity. Responsibilities Strata Operations

• Lead all strata management and daily operational functions.
• Oversee security, maintenance, groundskeeping, concierge, and lifestyle services.
• Develop and implement operational policies, procedures, and service standards.
• Manage relationships with strata accountants, consultants, contractors, and service providers.
• Ensure compliance with strata regulations and governance requirements.
• Develop and oversee rental operations in accordance with strata bylaws.

Owner & Lifestyle Services

• Establish and maintain a five-star owner and resident experience.
• Develop owner onboarding and communication programs.
• Oversee concierge services, resident amenities, transportation services, and lifestyle programming.
• Respond to owner concerns and ensure high levels of resident satisfaction.

Retail & Community Operations

• Coordinate retail tenant fit-outs and operational readiness.
• Facilitate seamless integration between retail tenants, residents, and the wider community.
• Support interim activation initiatives and community engagement activities until permanent retail operations are fully established.

Financial & Operational Management

• Assist in the development and management of the annual operating budget.
• Monitor expenditures, staffing levels, and contractor performance.
• Oversee service contracts and vendor relationships.
• Support the transition to an independently operating strata organization.

Qualifications & Experience

• Minimum 7-10 years' senior leadership experience in luxury residential, hospitality, mixed-use developments, property management, or a related environment.
• Strong knowledge of strata/condominium governance and operations.
• Proven experience managing multi-million-dollar operating budgets.
• Experience overseeing security, maintenance, concierge, facilities, and lifestyle services.
• Demonstrated ability to manage multiple stakeholders, including owners, developers, contractors, consultants, and retail tenants.
• Experience leading operations during construction-to-occupancy or transitional development phases.
• Strong leadership, financial management, and project management skills.
• Excellent communication, relationship-building, and problem-solving abilities.
• Degree in Business Administration, Hospitality Management, Real Estate, Property Management, or a related field is preferred.