Senior Sales Representative

Attn.: Caymanians / Status Holder / RERC Holder

Job Summary

The Senior Sales Representative plays a key role in driving sales, enhancing the customer experience, and supporting overall store performance. This individual is responsible for promoting products, managing key customer relationships (including wholesale/retail accounts), training junior staff, and helping to achieve sales targets. The ideal candidate will be reliable, proactive, personable, and highly knowledgeable about grocery retail operations.

Key Responsibilities

• Provide exceptional service to customers, ensuring a positive shopping experience.
• Identify customer needs and offer suitable product recommendations and promotions.
• Manage key retail and wholesale accounts and support bulk sales inquiries.
• Monitor stock levels and work with purchasing to ensure adequate inventory of fast-moving items.
• Stay up-to-date with product knowledge, pricing changes, and in-store promotions.
• Assist with store merchandising, shelf organization, and pricing displays.
• Analyze daily and weekly sales reports to identify trends and improve performance.
• Assist with onboarding and training of junior sales staff or cashiers.
• Handle customer complaints or escalated issues in a professional and timely manner.

Qualifications & Experience

• 3–5 years of experience in a grocery store or retail sales environment.
• Knowledge of grocery product categories, pricing strategies, and merchandising best practices.
• Experience in customer service, retail sales, or food distribution is a plus.
• Strong communication and interpersonal skills.
• Ability to use POS systems, inventory software, and basic Microsoft Office applications.
• High school diploma or equivalent; further education or training in business or retail is a plus.

Key Competencies

• Customer-focused with a sales-driven mindset
• Team leader and mentor with the ability to train others
• Strong organizational and time-management skills
• Excellent communication and conflict-resolution abilities
• Flexible and able to adapt to the dynamic retail environment

Compensation

Salary is based on experience. Statutory benefits and growth opportunities may also be offered based on performance and tenure.

Physical Requirements

• Ability to stand for extended periods of time
• Occasional lifting and carrying of office supplies and materials (up to 25 lbs.)

Work Schedule

• Full-time.
• Flexibility required depending on operational needs.