Hakone Enterprises Ltd T/A Hakone Recruitment Services is seeking a qualified, honest and reliable Customer Service Agent. Responsible for providing the following services including, but not limited to, excellent customer service, optimal utilization of Epic (EMR) for Intake of patient referral, patient scheduling, patient registration, and verification of insurance coverage. This position is also responsible to obtain Insurance authorization for services and handling of the medical record at the clinical level. Knowledge of medical terminology required. Attention to detail and ability to multi-task are critical. Maintain updated knowledge of all company products and services to provide adequate education to customers. Provide information and instructions about relevant products and services. Make product and service suggestions to meet the customer’s specific needs. Handle incoming phone calls and respond to phone messages from customers. Promptly respond to customer questions submitted via email or phone calls. Answer customer questions and provide information to resolve any issues. Obtain necessary information from customers to adequately follow up. Document important customer information for future reference.
KNOWLEDGE, SKILLS, AND ABILITIES: Ability to type and/or use a computer keyboard with sufficient speed to meet the demands of the job. Proven customer support experience. Has Excellent customer service skills. Certification is an advantage. A command of the English Language (Oral & written). Data Entry (Word, Excel, and QuickBooks). Able to read documents, follow instructions, and learn and understand company procedures, rules, and regulations. Ability to work well with others as part of a team, meet the public, and work in stressful situations. Must be aware of hazardous situations and be able to handle emergencies as needed. Must work under tight time constraints to accomplish duties effectively. Must present a well-groomed appearance following the Employee Handbook and Labor Agreement. Must be able to perform all job functions within a limited space. Must be able to effectively communicate verbally by telephone, face-to-face, and on public address systems. Must possess good written and oral skills. With a clean police record.
5 days remaining
