Hakone Enterprises Ltd. T/A Hakone Recruitment Services is seeking a qualified, honest, reliable, and customer-focused Customer Service Agent to join our team.
Deliver excellent customer service to clients and visitors. Assist with customer inquiries, reservations, ticketing, and check-in services. Process payments, issue receipts, and balance daily transactions. Handle baggage and cargo check-in procedures. Provide accurate travel, schedule, and service information. Resolve customer complaints, baggage delays, and other service-related issues professionally. Answer telephone inquiries and respond to customer requests. Complete reports, records, and other administrative documentation. Ensure compliance with company policies, procedures, and safety standards. Perform other customer service and operational duties as assigned.
High school diploma or equivalent. Previous customer service, airline, travel, or hospitality experience preferred. Proficient in computer systems and keyboarding. Strong verbal and written communication skills. Excellent interpersonal and problem-solving abilities. Ability to work under pressure in a fast-paced environment. Able to work flexible hours, including weekends and public holidays. Professional appearance and positive attitude. Ability to work well with others as part of a team, meet the public, and work under stressful situations. Must be able to satisfactorily complete the Customer Service Agent training program with an 80% or greater average and an evaluation period. You must be aware of hazardous situations and be able to handle emergencies as needed. Must work under tight time constraints to accomplish quick turns of aircraft. Must present a well-groomed appearance per the Ground Operations Employee Handbook and Labor Agreement. Ability to lift baggage and work in confined operational areas when required. Clean police record.
1 day remaining
