Medical Receptionist

Greet and attend to patients in person and over the phone.

• Professionally assist doctors, staff, visitors, and patients.
• Managing patient accounts and billing.
• Maintain business inventory such as checking supplies, scheduling equipment, and maintenance repairs.
• Answer all phone calls in a professional and courteous manner.
• Schedule appointments.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our services inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Communicate medical results to patients under clinical supervision.
• Complete accurate documentation of patient visits.
• Promoting patient safety by maintaining a clean and hygienic environment.
• Mediating between patients and healthcare providers.
• Guiding patients through the clinic's various facilities and procedures.
• Setting up and stocking examination and procedure rooms.
• Sterilizing medical equipment and sanitizing designated areas.
• Any certifications related to the job position is an advantage