Customer Service

Company: Get Nailed & More Ltd. Job Title: Customer Service We are looking for a Customer Service to act as the first point of contact for customers who visit our salon or contact us to learn about our beauty services. Customer Service responsibilities include greeting customers upon their arrival, answering clients’ questions about services via phone, email or in person and processing transactions. To be successful in this role, you should be highly organized and able to manage clients with grace, even during peak demand. Ultimately, you will help boost our reputation by building friendly, trusting relationships with customers.

Duties for the Customer Service includes the following

• Warmly greet clients, walk them to the proper beauty station and inform assigned beauticians of their arrival
• Book and confirm appointments via phone and email
• Process transactions (cash and credit cards) and issue receipts
• Offer beverages and chat with clients who are in the waiting area
• Welcome walk-ins, answer questions about services and schedule appointments based on availability
• Inform clients about new services and discounts
• Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)
• Update client records with contact and billing details, appointments and services offered
• Manage our phone calls
• Maintain a tidy reception area
• Order business cards, brochures and stationery as needed
• Look after employee files and work permit applications

Requirements and skills

• We are seeking a dedicated, full-time employee committed to long-term growth and success within our organization.
• Proven work experience in Salon as customer service/ receptionist and in selling products.
• Hands-on experience with office equipment, like printers and POS systems
• Familiarity with processing transactions
• Excellent communication abilities (verbal, phone and email) with a customer service attitude
• Solid organization and record-keeping skills
• An ability to remain calm under stressful circumstances
• High School diploma

Qualifications

• Will be required to work weekends and holidays, in addition to working long hours from time to time when necessary to meet clients’ needs.
• Enthusiastic and eager to learn.
• Years’ Experience: 3-4 years.

Salary: CI $400 P/Week. Hours Per Week: 45 Comments: Will be required to work weekends, in addition to working long hours from time to time when necessary to meet clients’ needs. Send resume with proof of qualifications to: management@getnailedandmore.ky

• *ONLY SHORT-LISTED APPLICANTS WILL BE CONTACTED**