Patient Care Coordinator (Salesforce Team)

Health City Cayman Islands is inviting suitable and qualified Caymanians and legal residents to apply for the position of: Patient Care Coordinator (Salesforce Team) Full Time – East End and Camana Bay Locations Department: Patient Care Relations Salary: USD$2,500 – $4,000 - based on qualifications and experience

Job Summary

The Patient Care Coordinator is a member of the Patient Care Relations Department. A Patient Care Coordinator acts as a liaison and advocate between the patients and the healthcare system, pro-actively managing and coordinating patients’ entry into and through the health care process. Patient Care Coordinators works closely with administration, finance, nursing, medical and non-medical staff and the patient to ensure the needs of the patient are addressed, tracked and met.

Duties And Responsibilities

• Point of contact for the patient, from onset of care to completion of care.
• Orients and educates patients on the health care experience and facility.
• Acts as the patient liaison between the medical and non-medical staff.
• Manages and coordinates patient schedules, and keeps patient informed by continuously providing information.
• Coordinates with insurance and calculates patient cost estimates. Discusses costs with patient and assists those who have limited means.
• Acts as an advocate helping patient and loved ones resolve problems and concerns.
• Helps create a harmonious patient experience.
• Balances the needs of the patient and the hospital.
• Coordinates all necessary aspects of the patient’s needs in and out of the hospital.
• Collaborates with all hospital staff to ensure patient safety, and a service of excellence for the patient is obtained.

Qualification, Licensure, Education, Experience, Special Skills

• Bachelor’s degree/Diploma/Certification course in healthcare related field.
• Minimum 2 years’ of experience in relevant field and/or healthcare experience is required.
• Experience in health insurance is advantageous.
• Good English spoken & written is essential, Spanish language is advantageous but not essential.

Deadline: Please submit a cover letter and resume and qualification/diploma to Manjula.k@healthcity.ky by September 4, 2026.