Shelter Admin & Animal Caretaker

The Shelter Admin & Animal Caretaker plays a key role in the day-to-day operations of animal care, ensuring the well-being of all animals in our shelter. The successful candidate will provide both customer service and administrative support in the main reception area of the shelter, as well as work as an animal caretaker on a scheduled basis. This position requires a passion for animal welfare, a dedication to the mission of the CIHS, and a strong work ethic to always ensure the safety and well-being of the animals in our care. Working hours will be between 7am – 5pm, six days a week including Saturday, plus Sundays on rotation. Key Responsibilities Reception & Administrative Duties Provide general administrative support including answering phone calls and emails, responding to inquiries, maintaining records, and assisting with scheduling while delivering exceptional customer service. Maintain accurate documentation related to animals, clients, appointments, and operational activities. Assist with coordination of appointments, animal intake, adoptions, and other organisational activities as required, including billing and payments and our international transfer program. Provide friendly and professional customer service to visitors, clients, and members of the public. Support communication between staff, volunteers, veterinary professionals, and the public. Other admin support for HR, events, promotions, etc as needed. Animal Care & Kennel Maintenance Treat all animals humanely and with compassion and promote a positive attitude toward animal welfare. Feed animals according to established dietary requirements and ensure animals have clean water available at all times. Clean kennels and animal housing areas on a scheduled basis, including floors, bedding, dishes, and surrounding areas, to maintain proper sanitation and hygiene. Monitor animals daily for signs of illness, injury, or behavioural changes and report concerns promptly to management or veterinary staff. Assist with exercising, socialising, and providing enrichment activities for animals. Provide basic grooming and hygiene care, including bathing or brushing when required. Drive the CIHS vehicles to transport animals and supplies as needed. Facility & Operational Support Maintain a safe, clean, and welcoming environment for animals, staff, and visitors. Assist with laundry, sanitation, and general upkeep of animal care areas and workspaces. Monitor and restock supplies and notify management when inventory levels are low. Assist with the transportation of animals to veterinary appointments, foster homes, or events when required. Other duties as required Team Support Work collaboratively with staff and volunteers to support daily operations and animal welfare activities. Contribute to a positive and respectful team environment. Assist colleagues and perform additional duties as required to support or