Patient Services Coordinator

Align invites suitable and qualified Caymanians, RERC Holders and legal residents to apply for the role of: Patient Services Coordinator Role Purpose: The Patient Services Coordinator is responsible for providing exemplary customer service as the initial point of contact for patients, ensuring their experience is seamless and positive. This role involves accurately setting up and maintaining Electronic Medical Records (EMR), managing appointment schedules, and handling administrative tasks to support the efficient operation of the clinic. The coordinator will also liaise with insurance companies, process payments, and assist in various marketing initiatives. Flexibility to work across multiple clinic locations and adapt to different tasks as directed by the Practice Manager is essential. This role aims to uphold high standards of patient care and administrative excellence, contributing to the overall success of Align Wellness Studio. Location: Align Wellness Studio, Camana Bay and Harbour Walk. Reports To: Practice Manager.

Primary Responsibilities

• Perform triage to prioritize patient care needs in a fast-paced medical environment.
• Collaborate effectively with physical therapists, occupational therapists, chiropractors, speech therapists, acupuncturists, and other members of the rehab team.
• Serve as the first point of contact for patients with exceptional communication and interpersonal skills.
• Accurately set up Electronic Medical Records (EMR) for new patients.
• Collect and verify necessary documents, including medical referrals, ID, insurance cards, and others to ensure complete EMR.
• Schedule patients for initial consultations and follow-up appointments.
• Manage the appointment schedule, ensuring all entries are accurate and confirmed promptly.
• Coordinate with insurance companies to verify patient benefits.
• Handle payments using the Point of Sale (POS) system, including processing cash, credit, and debit card transactions. Ensure accurate and secure handling of payments and maintain records of all transactions.
• Demonstrate flexibility and availability to work across the week, including potential shifts on Saturdays and Sundays.
• Travel and work across different Align clinics as needed.
• Assist with marketing initiatives to promote Align Wellness Studio.
• Identify and implement system improvements as needed.
• Assist the Clinic Manager with various administrative tasks as required.

Education, Experience & Skills

• Bachelor’s degree in a health-related field – Essential
• Registered Nurse (RN) licence – Preferred
• Minimum 5 years of experience in the medical or related healthcare field
• Prior experience in a healthcare facility and knowledge of health insurance policies preferred
• Confident, self-motivated and able to work independently
• Resilient and adaptable, with strong time-management and multi-tasking skills in a fast-paced environment
• Outstanding organisational skills and close attention to detail
• Excellent written and verbal communication skills
• Dedicated to patient safety and confidentiality
• Proficient in MS Office, Electronic Medical Records (EMR), Customer Management Systems (CMS) and Point of Sale (POS) systems

Working Conditions

• The role is primarily based in a clinical setting at our locations in Camana Bay and Harbour Walk and may involve weekend or evening work as required.
• Salary $ 2,500 - $2,800
• Statutory Benefits as required