Marketing and Sales Manager

WDW Cayman Limited (“WDW”) is a growing company that specializes in providing comprehensive medical billing, administrative and advisory services to its clients. As a company in startup mode, we are in the exciting early stages of building our operational foundation. We are seeking a Marketing and Sales Manager to work closely with the owners and to administer office-related duties.

About the Role

The Marketing and Sales Manager will serve as a key leader within the Client’s business portfolio. This role requires that the Client’s businesses operate smoothly and effectively during pivotal growth phases. This role requires someone who thrives in dynamic environments, balancing decision-making with hands-on operational management. As the Client’s businesses evolve, the role will play an important part in shaping the Client’s company culture, processes, and market presence.

Key Responsibilities

• Leadership & Decision Making: Act as a thought partner to the Client’s Board, contributing to decision-making and supporting key strategic initiatives across the company, including market research, go-to-market strategies, and business transformation projects.
• Operational Oversight: Establish and manage all Client operational procedures, including HR, revenue operations, sales operations, and administrative processes. Oversee day-to-day business operations to ensure efficiency, compliance, and scalability.
• Team Building & Talent Acquisition: Lead the recruitment and hiring efforts to build a high-performing, cohesive team for each client’s business. Develop HR policies and procedures, ensuring that clients attract and retain top talent as they expand.
• Client Engagement & Service Delivery: Serve as a key point of contact for clients, ensuring that client businesses deliver exceptional service. Communicate the full range of services provided by clients and ensure client needs are met with high-quality results.
• Vendor and Partner Coordination: Oversee third-party service providers and consultants to ensure they deliver on client demands and contribute to the successful delivery of services. Align internal and external teams to deliver outstanding project outcomes.
• Business Transformation & Growth Initiatives: Support efforts in business transformation projects, helping clients streamline billing operations and achieve growth.

Qualifications and Experience

• Minimum 15 years of proven experience in sales operations, revenue operations, strategic planning, business development and consulting within startup, entrepreneurial or fast-paced business environments.
• Strong leadership skills with a track record of building and managing teams across multiple time zones and countries.
• Excellent communication and interpersonal skills, with the ability to engage effectively with clients, stakeholders, boards, senior management and internal teams.
• Ability to think on your feet while executing with precision and attention to detail.
• Skilled in market research, go-to-market strategies and business transformation principles.
• Extensive knowledge of and ability to implement CRMs, contact management systems, sales automation, data-analysis tools and SaaS services for lead generation and business development.
• Minimum 7 years of international business experience, including professional experience within North America, Europe and the Caribbean. Experience operating across these international markets is necessary.
• Significant experience managing internationally distributed teams, service providers and business relationships across multiple countries and time zones.
• Experience with outsourced services and outsourcing service operators is an absolute requirement.
• Minimum 10 years of experience managing contractual, corporate governance, compliance and other legal aspects of businesses, including the review, negotiation and management of sophisticated commercial agreements.
• Corporate law knowledge and experience managing the legal aspects of a business is a requirement.
• Advanced degree in business or law is a requirement and an absolute minimum level of qualification.

Demonstrated Performance Requirements

The successful candidate should be able to demonstrate experience in

• Generating US$5 million to US$10 million or more in new annual recurring revenue within a new company, product launch or market-entry initiative.
• Delivering sales process improvement or business-development initiatives resulting in at least 30% of new revenue generation.
• Building and implementing lead-generation infrastructure capable of generating or managing tens of thousands of business leads or prospects.
• Developing and implementing CRM, sales operations, revenue operations and performance-measurement systems used to manage business growth.
• Implementing new operational processes resulting in efficiency and/or profitability improvements of 10% or greater.
• Successfully negotiating commercial contracts or vendor arrangements resulting in annual cost savings of at least US$150,000.
• Developing and executing go-to-market strategies in startup or new-product environments.
• Leading business operations and growth initiatives across multiple geographic markets and business functions.

Salary range: CI$7,500 to CI$8,500 (based on qualifications and experience)