SERVICE WRITERS/COUNTER CLERK WITH ONE FOR THE TRUCK DIVISION

We are seeking two (2) Service Writers/Counter Clerks with one for the Truck Division

The ideal candidate must possess the following

 Strong product automotive knowledge both in auto parts and automotive repairs.  Possess outstanding communication and writing skills and be a Problem Solver.  The ability to review vehicle inspections and make recommendations for proper maintenance care.  Greet customers and answer questions, offer additional services and products, schedule service appointments and receive vehicle information.  To have either garage “Hands-on” training or certified from a recognized automotive institution in the vocation.  Strong and sound knowledge of the automotive industry to relate technical information in a non-technical term to customers.  Skillset in the automotive industry with over 10 years’ experience as a Service Writer/Counter Clerk or similar position handling customers and computer proficiency .  Must be able to ascertain automotive problems and services by listening to customers’ description of symptoms; clarifying description of problems; be able to communicate to Technicians and Parts Shops, write estimates and invoices.  Verifies warranty and service Contracts coverage by examining records and papers explaining provisions and exclusions.  Must be able to write estimates by costing materials, supplies and labour, calculating customer’s payment including deductibles, and preparing Repair Orders (RO), by describing symptoms, problems and causes discovered as well as repairs and services required.  Must be able to enter RO into the service Database system and familiar with all Makes and Models of vehicle.  Must be able to use garage software (Manager’s Plus/Shop Boss and Quick Books), Microsoft Office and prepare Excel Reports.  Possess a clean Police Record  Salary commensurate with experience starting at hourly rate $8.75- $12.25 per hour at 45 hours per week with all benefits per the Labour Act. TRUCK DIVISION (Service Writer/Counter Clerk) Same requirements as above but MUST possess a clean Police Record and Driver’s License, with salary commensurate with experience starting at $8.75 - $12.25 per hour with all benefits per the Labour Act.