Food and Beverage Server / Hostes

• Ensuring promptness, freshness, and quality of dishes.
• Performing opening duties such as setting tables, polishing glasses, folding napkins, and
• replenishing condiments.
• Assisting management and hosts to meet, greet, and seat guests and issuing them food and
• Expert on wine choices and menus.
• Ensuring beverages are served swiftly and replenished continuously.
• Ensuring accuracy when entering orders into the point of sale (POS) system.
• Following up on food and beverage orders with the back of the house

(BOH).

• Checking on guests to establish satisfaction with the product and overall experience and
• Providing management with feedback.
• Issuing guests with their check on request and greeting and thanking them sincerely on departure.
• Greeting guests as they enter and putting them on a waiting list as necessary.
• Providing guests with menus and answering any initial questions.
• Seating guests at tables or in waiting areas.
• Assigning guests to tables they prefer while keeping table rotation in mind so that servers receive the right number of customers.
• Engaging with guests to ensure they're happy with food and service.
• Responding to complaints and helping to resolve them.
• Answering phone calls, taking reservations and answering questions.
• A knowledge of the menu.
• Helping out with other positions in the restaurant as needed.
• Providing excellent customer service.