Patient Care Coordinator - (L2)

Employer: Health City Cayman Islands

Job Summary

The Patient Support Coordinator (L2) plays a key role in delivering an exceptional patient experience throughout the entire care journey. Serving as a support point for Level 1 patient support agents, this role handles complex patient inquiries, provides advanced support, and ensures that patient needs are addressed accurately, efficiently, and with compassion. The Patient Support Coordinator (L2) acts as a patient advocate and liaison between patients, families, and multidisciplinary hospital teams. By coordinating care activities, resolving concerns, and facilitating communication, the coordinator ensures that every patient receives high-quality service and a positive overall experience with the healthcare system.

Duties & Responsibilities

• Receives and handles calls transferred from the Level 1 patient support team, providing advanced support for patient-related and system/process-related queries.
• Provides guidance and education to patients regarding the care process, expectations, and available services.
• Facilitates communication between patients, clinical staff, and auxiliary departments to ensure timely and accurate coordination of care.
• Advocates for patients and their families by actively identifying concerns, addressing barriers, and supporting problem resolution with empathy and professionalism.
• Promotes an exceptional patient experience by maintaining a supportive, responsive, and service-oriented approach in all interactions.

Qualification & Experience

• Strong customer-service orientation with the ability to manage difficult or sensitive situations calmly, professionally, and with empathy.
• Registered Nurse / Bachelor’s degree, Diploma, or relevant Certification in healthcare or a related field.
• Minimum of 2 years of experience in patient coordination, contact centre operations, or a healthcare-related role.
• Experience working with health insurance processes is an advantage.
• Excellent verbal and written communication skills; English fluency required

Deadline for submission October 26, 2026. If interested, please send you resume at majula.k@healthcity.ky