Sr. Retail Clerk

The Senior Retail Clerk plays a key role in supporting daily retail operations within our luxury boutique environment. This position is responsible for delivering exceptional customer service, managing inventory accuracy, and ensuring the store maintains premium merchandising standards.

RESPONSIBILITIES INCLUDE

• Welcome and engage customers in a professional and friendly manner.
• Provide exceptional service to enhance the overall shopping experience.
• Identify customer needs and preferences to recommend suitable luxury cosmetics and skincare products.
• Assist with day-to-day store activities to ensure smooth operations.
• Maintain the store’s visual standards by keeping shelves and displays clean, organized, and well-stocked.
• Ensure adherence to company policies, procedures, and brand standards.

Provide support across various areas of the store, including the sales floor and checkout.

• Receive, inspect, and verify incoming shipments for quality and quantity.
• Record and manage inventory accurately to ensure consistency with system records.
• Maintain stockroom organization and ensure easy access to products.
• Monitor stock levels and assist in reordering processes to ensure product availability.
• Continuously verify and maintain inventory accuracy.
• Handle cash, card transactions, and digital payments efficiently.
• Assist with product returns, exchanges, and refunds following company policies.
• Collaborate with team members and supervisors to achieve store objectives.
• Support leadership in operational and administrative tasks as required.
• Perform any additional duties assigned by management.

Qualifications, Skills & Attributes

• Excellent attention to detail and accuracy
• Strong organizational and time-management skills
• Effective written and verbal communication skills
• Experience in stockroom and inventory management is required.
• Experience working with retail or hospitality systems such as Opera (Oracle) and Lightspeed.
• Ability to multitask and work under tight deadlines.
• Strong understanding of luxury fashion, cosmetics, and skincare products.
• Customer-focused mindset with a commitment to delivering high service standards.
• Availability to work flexible shifts, including weekends and public holidays.
• Ability to work in a fast-paced retail environment while maintaining high-quality service standards.