Company: Lee’s Office Products Ltd. Location: George Town, Grand Cayman Reports To: Retail Team Lead & General Manager Salary Range: CI $8.00 per hour (commensurate with experience) Job Type: Full-Time
At Lee’s Office Products Ltd., our Customer Solutions Specialist plays a central role in delivering exceptional service and expert solutions to our walk-in and commercial clients. This is not a basic cashier role—this position requires someone who is proactive, well-informed, energetic, and deeply committed to helping customers find the right products for their needs. The ideal candidate is a problem solver, a multitasker, and a product expert who is ready to go above and beyond to enhance the customer experience and support daily operations.
Greet and engage all customers in a warm, professional, and knowledgeable manner. Assist customers in identifying the right products for their needs by asking the right questions and providing tailored recommendations. Develop and maintain a deep understanding of all product categories (office supplies, stationery, furniture, equipment, etc.). Cross-sell and upsell relevant products and solutions to increase order value and customer satisfaction. Manage POS transactions with speed, accuracy, and professionalism. Monitor and maintain retail floor presentation, stock levels, and product organization. Process customer orders received via phone, email, and walk-in. Coordinate with the warehouse and delivery team to ensure timely fulfillment of orders. Follow up on back-ordered or special-request items and communicate updates to customers. Maintain accurate logs of orders, returns, and customer queries. Answer incoming calls, respond to emails, and support team members as needed. Identify customer trends or product gaps and provide feedback to management. Take initiative to suggest alternative solutions when stock is unavailable. Adhere to store policies, cash handling procedures, and confidentiality standards. Support the Retail Team Lead and Management with administrative tasks as needed.
Minimum 3 years of retail or customer service experience, preferably in office supply, hardware, or specialty retail. Strong communication and interpersonal skills (verbal and written). Excellent problem-solving skills and attention to detail. Must be proactive, self-motivated, and take initiative without being prompted. Comfortable working with computers, POS systems, and basic inventory tools. Ability to work in a fast-paced environment and handle multiple priorities at once. Knowledge of office supplies or equipment is a strong asset (training provided). Must be punctual, dependable, and committed to delivering exceptional customer service.
Ability to stand for extended periods during shifts. Must be able to lift and carry items up to 40 lbs. Comfortable walking between store, warehouse, and delivery areas as needed.
Monday to Friday: 8:15 a.m. – 5:15 p.m. Alternating Saturdays: 8:45 a.m. – 5:00 p.m. Occasional extended hours during peak periods (e.g. Back-to-School season).
Company-provided shirt (after probation period) with long, professional dress pants (khaki, black, or navy). Closed-toe shoes only; no jeans, sandals, or inappropriate attire. Appearance must remain clean, presentable, and professional at all times.
As a small, Caymanian-owned business, Lee’s Office Products Ltd. values every team member’s contribution. We’re looking for people who want to grow, take ownership of their role, and be a part of a passionate team that delivers exceptional value to customers across the island.
2 days remaining
