Cell Phone Repair and Service Technician

The repair technician will serve customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction.

Responsibilities

– Diagnose, troubleshoot and repair devices – Provide recommendations for problem resolution – Explain complex technical issues to customers in a non-technical, simple to understand manner – Greet customers in a friendly manner and maintain a positive work environment – Answer phone calls with a professional, courteous and friendly demeanor – Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations – Keep track of all devices and inventory – Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair