Destination Services Operations Supervisor

Destination Services Supervisor - Operations Responsible for the daily operations and leadership of the Destination Services Department. This employee will have the ability to manage and oversee the operations of group activities, recreation, food and beverage and transportation needs and all it entails including organizing excursions, retail, activities, etc. in a creative and innovative way. Ability to interact with guests, providing beyond compare experiences for our guest giving us a competitive advantage locally and in the luxury set, providing full assistance, positive and in a timely manner with the highest level of professionalism. Consolidate payment through posting in hotel’s systems (Opera, CITY, eDestin), preparing and explaining the bill. Responding to a wide variety of guest requests by accurately assessing the guest’s needs and then adding personal recommendations and touches to achieve maximum customer satisfaction, while complying with all hotels policies. Partner with local vendors and maintain relationships and service standards. Perform other reasonable job duties as requested by his / her Managers.

The ideal candidate would have

• A minimum of one year’s experience in luxury hospitality within a five-star hotel environment
• Excellent verbal and written communication skills
• Highly organized and able to manage multiple priorities simultaneously
• Proven leadership skills with the ability to motivate and guide a team
• Flexible to work evenings, weekends, and public holidays as required.
• General knowledge and understanding of major functions of the F&B, Banquets, Sales & Marketing and Accounting Department.
• Proficiency in computer systems, experienced in use of MICROS, PeopleSoft and MS Excel, coding is a plus.
• Strong working knowledge in OPERA system