Rooms Back of House Coordinator

Job Summary

The Rooms Back of House (Housekeeping) Coordinator is responsible for overseeing the daily preparation and maintenance of the guest rooms, meeting rooms, hallways, and public areas. He/she is responsible for performing all basic administrative functions in the Rooms Back of House (Housekeeping) department, as well as ensuring an efficient operation in accordance with hotel standards.

Job Duties & Functions

• Prepare daily report for all guest rooms, including all guest requests, out of order rooms, and show rooms for the day.
• Ensure all rooms are prepared within the timing guidelines of the hotel.
• Ensure all public areas are maintained on a consistent basis in line with the hotel standards.
• Actively respond to and/or delegate all requests throughout the shift.
• Work alongside other departments, such as Front Office and Engineering, to ensure all needs are appropriately communicated and actioned.
• Notify Front Desk of all vacant and clean rooms, completion of guest requests, and room status discrepancies. Action any room moves, late check-outs, and additional guest requests for appropriate follow-up action.
• Assist with ensuring all departmental collateral is kept in stock, and assist with inventory and ordering as needed.
• Answer any departmental calls in a professional and courteous manner.
• Assist with housekeeping related guest communication as needed.
• Assist with the execution of special requests, guest needs, and VIP requirements.
• Check the PMS system for information concerning room status and to enter updated room status.
• Assist with the collection and logging of assignment sheets and ensure all lost and found collateral is appropriately managed.

Education & Experience

• Minimum 1 year of experience as Rooms Back of House (Housekeeping) coordinator or similar at a luxury hotel/ resort.
• Rooms Back of House (Housekeeping) supervisory or related job experience is preferred.
• High School Diploma
• Experience with Opera is a must and experience with HotSOS is preferred.
• Must have strong proficiencies in Microsoft Office and Outlook
• Familiar with hotel systems and operations, and the ability to enter in information accurately.
• Work well under pressure and demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve.
• Flexible schedule, able to work mornings, nights, holidays and weekends when needed.

The standard expected work week is 42.5 hours, but actual schedules depend on business needs.