Business Solutions Executive

Digicel Cayman is seeking applicants for a full-time role, Business Solutions Executive. This person will report to the Regional Head of Sales- Atlantic. The main objective of this individual will be to grow and retain revenues across the large Enterprise and Government footprint. Identifying new opportunities, influencing key decision-makers and full ownership of the relationship between Digicel Cayman and these customers, will also come under this person's remit. The individual must have an aptitude for both account management and identifying and closing technical sales opportunities. Main Duties and Responsibilities

• To achieve sales targets from new orders in the assigned accounts. To retain & grow revenue within these accounts.
• To achieve new business "acquisition" sales targets
• To identify, qualify and close business to meet set targets.
• To manage internal virtual teams to deliver sales, manage service and customer experience as well as ensure the relationship with the customer is protected and nurtured.
• To take holistic ownership of the Digicel relationship with each account
• To build relationships with customers and prospects.
• To work closely with Service Delivery and Customer Care teams to ensure customer orders and services are delivered and activated promptly.
• Ensure customer information, opportunities and revenues are accurately updated in Salesforce.
• Ensure all customers in the base have an accurate and up to date Salesforce Account that includes contact details, business information, opportunities, contracts etc.
• Developing, socializing, and agreeing the overall sales strategy for a given account and ensuring that all sales activity is compliant with the sales strategy.
• Building an expert knowledge across the Digicel Business portfolio
• Engaging in prospecting activity that will ensure that they are presenting solutions to the decision makers for each of their accounts.
• Managing the RFP process for Government and private sector tenders
• Achieve customer meeting KP! of face-to-face meetings per week to be agreed with Head of Business Sales
• Proactively gain high-level buy-in and build relationships with key decision makers within assigned accounts using account development plans and engagement strategies.
• Ensure proper positioning of products and management of customer expectations on targets for installation on services when orders are placed.
• Identify and develop new business opportunities from within the assigned accounts and from non-Digicel accounts and create an aggressive sales strategy that grows Digicel's revenue streams and exceeds individual targets and objectives.

Academic Qualifications and Experience Required

• At least seven (7) years' account management/sales experience.
• Track record of outstanding sales success
• Experience in a Quota-driven environment is essential.
• Three (3) years' experience in Government sales or related field (preferably in the IT industry).
• Excellent interpersonal and communication skills
• A proven ability to achieve sales objectives and targets.
• Ability to work on own in a dynamic and competitive environment.
• Must demonstrate use of consultative selling and closure of complex sales either directly or through 3rd party partnerships.
• Must possess effective team-building expertise, must exhibit professional presentation skills and persuasive communication skills, and must possess proven successful organizational and account management skills.
• Some extra hours when required to accommodate customers' schedules.
• Agree and achieve relevant training paths which will align with Sales Performance (new business and revenue contribution) and agree Personal Development Plan with Line Manager
• Full use of Salesforce.com as CRM tool in daily activities including reporting on meeting frequency and opportunity pipeline

Functional Skills

• Exceptional organizational and time management skills.
• Ability to manage competing priorities in a fast-paced executive environment.
• Strong interpersonal skills with the ability to interact effectively at all organizational levels.
• High degree of integrity, discretion and confidentiality.
• Proactive, solutions-oriented mindset with excellent judgment.
• Flexibility and adaptability to changing business needs.