Requires 3+ years’ experience in a service coordination, technical support, or repair-related role. Required to coordinate and schedule service calls for diagnosis and repair of power tools, appliances, and equipment. Will work closely with customers, technicians, and internal purchasing teams to ensure quality, timeliness, and customer satisfaction. Assist customers with identifying and purchasing correct parts and accessories, diagose basic technical issues; and provide troubleshooting support. Maintain accurate service records, reports, and documentation; assist with sourcing and ordering parts, both stock and special orders; and keep detailed records of all parts used, services completed, etc. on all service calls. Must have strong computer skills, good technical aptitude, problem-solving ability, and excellent customer service and interpersonal skills.
16 days remaining
